Senior Director of Site Reliability Engineering, Ping Identity

• If you are passionate about building high-performing teams, improving how software is delivered and operated, and running dependable identity infrastructure at scale, this is the role for you
• 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles, including significant experience leading managers and senior technical leaders across multiple teams
• Demonstrated success operating high-volume, mission-critical, customer-facing SaaS services in a global environment
• Significant DevOps experience, including bringing software delivery and operations together through effective CI/CD practices, automation, platform tooling, and shared ownership of production outcomes
• Strong experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices
• Deep understanding of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness
• Experience leading large-scale modernization, migration, or platform-standardization programs involving distributed dependencies and multiple stakeholder groups
• Strong business and operational judgment, with the ability to balance reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency
• Excellent written and verbal communication skills, including the ability to explain complex technical and operational issues to executives, engineering teams, customers, and cross-functional partners

Desirable

• We are seeking a Senior Director, Site Reliability Engineering — Multi-tenant to lead the global organization responsible for the reliability, scalability, security, and operational evolution of the PingOne Multi-Tenant platform
• Reporting to the Vice President of Engineering - Infrastructure Operations, you will lead a multi-team organization through managers and senior technical leaders
• You will set the SRE strategy, improve the operating model, and partner with Product, Development, Security, Customer Support, Customer Success, GRC, and Program Management to deliver reliable customer outcomes
• This role combines organizational leadership with strong technical and operational judgment across a large, multi-region cloud platform
• Lead a global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development
• Define the strategy and operating model for Multi-tenant SRE, including ownership, decision rights, priorities, escalation paths, and regional coordination
• Own the reliability and platform-modernization roadmap, including Kubernetes adoption and lifecycle management, regional deployment strategy, data-platform improvements, technical-debt reduction, and operational risk reduction
• Partner with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management to identify dependencies early and translate product commitments into executable infrastructure plans
• Strengthen DevOps practices by improving collaboration between software delivery and operations, standardizing CI/CD and deployment controls, and expanding automation, self-service, and infrastructure-as-code practices
• Improve production operations through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis
• Lead effective production change governance so changes are risk-assessed, reviewed, approved, executed, validated, and closed with appropriate traceability
• Establish organizational metrics covering reliability, customer-impacting incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through
• Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across multiple teams and geographies
• Represent Multi-tenant SRE with senior leadership and communicate technical risks, trade-offs, dependencies, investment needs, and commitments clearly and directly