Data Scientist, Glean

• You have a Bachelors/Masters/PhD degree in Statistics, Mathematics or Computer Science, or another quantitative field
• You have 3+ years of industry experience
• You are concise and precise in written and verbal communication. Technical documentation is your strong suit
• You are strong at defining good product KPIs/guardrail metrics, dashboarding and analysis of raw data to derive strategic insights
• You are proficient in SQL and the modern data stack (e.g. dbt pipelines for ETL/ELT)
• You have experience in writing source-controlled code for pipelines and internal tools for data-oriented decision making
• You have a strong understanding of statistical concepts. You have experience in applying these skills into tangible improvements in products, internal tools and processes
• You are proficient in Python
• You are familiar with BI visualization tools such as Tableau, Sigma, or Looker

Desirable

• Glean is building a world-class Data Organization composed of data science, applied science, data engineering and business intelligence groups
• Define and build data assets, e.g. KPI definitions, data pipelines and dashboards, to measure the performance of AI-powered assistant products for knowledge workers
• Identify opportunities to improve these KPIs, and influence cross functional teams to incorporate associated changes into their roadmaps
• Create and maintain quantitative frameworks and methodologies, e.g. bring more rigor into experiment analyses, use statistical modeling to identify leading indicators of user growth and engagement
• This specific role will address one or more of the following business domains:
• Define KPIs, build foundational data assets, and develop visualizations to monitor Glean’s growth across different stages of the user journey. Use data-driven insights to prioritize growth opportunities and influence the roadmaps of growth, and product teams
• Partner closely with product management, engineering, and CSM teams to enhance user interactions and experiences that drive growth, iterating on our KPIs, dashboards, and measurement techniques
• Identify key drivers of user retention and engagement, enabling data-informed improvements to increase Glean's value proposition and support CSM teams in scaling customer insights and impact
• Partner with Customer Success Management (CSM) teams to understand customer behaviors and needs at scale, enabling them to proactively engage with customers and improve product value realization