Senior Technical Solutions Engineer, Braze
+ Competitive compensation that may include equity + Employee Stock Purchase Plans
Customer engagement platform
Posted today
Customer engagement platform
1001+ employees
Posted today
+ Competitive compensation that may include equity + Employee Stock Purchase Plans
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- Experience in an operations, go-to-market engineering, solutions engineering, or technical program management role in B2B SaaS, you've owned a system or a program, not just a queue of tickets
- Technical enough to build: comfortable with scripting and light application development (Python, JavaScript/Node, APIs, SDKs), and fluent with AI development tooling (Claude, Cursor, agent frameworks, MCP). A CS degree is not required
- Data-fluent: comfortable in Salesforce, Looker (or similar BI tooling) and a warehouse (Snowflake or similar), able to build your own dashboards and defend the numbers in them
- You understand how go-to-market teams actually operate — sales cycles, presales motions, and what makes a technical evaluation succeed or stall
- Able to build against a set of requirements, and equally able to write the requirements yourself when nobody hands them to you
- Self-directed. Nobody is going to call you into this work; you'll identify where the leverage is and go there
- A strong communicator who can hold a room with regional leadership and a working session with engineers
- Curious about martech, AI tooling, and where technical evaluation is heading as the demo motion gives way to POCs and agent-driven connectivity
- We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
What the job involves
- Solutions Operations is the internal capability layer behind Braze's Solutions Consulting organization. We build the tooling, systems, and telemetry that let the field move faster — so that what works in one region reaches the others while the deal is still live, and no Solutions Consultant rebuilds something that already exists
- This role exists because the work has changed. Technical Solutions Engineering was built to produce demo assets on request — custom in-app messages, Liquid, web forms, browser scripts. AI-assisted development has compressed most of that, and the field now builds a good deal of it themselves
- The opportunity is no longer producing artifacts on request; it's owning the systems that make the whole organization faster, better informed, and ultimately more effective. This is an operations role with real technical depth: instead of building demo tooling, you'll build business systems, and you'll use data from across the global SolCon org to decide what's worth building at all
- You'll be based in EMEA deliberately. A core part of this role is having a point of view that spans regions — seeing how an AMER enterprise team operates versus an EMEA one, understanding why one pocket of the org wins and another doesn't, and turning that into something reusable rather than leaving it buried in a single deal or function
- Build and maintain the shared systems the field deploys into: demo automation, agent and MCP skill packages, workflow plugins, and the discoverable asset repository — built once, centrally, and reused
- Turn field signal into a build backlog: define what we need to know from the SolCon org, instrument how it's collected, and translate it into prioritized work with a named metric attached
- Produce insight, not reporting, what happened, why it happened, and what changed as a result. Own a recurring readout to SolCon and sales leadership across regions
- Reconcile what different regional teams already measure, and surface the patterns they aren't looking at, without dictating their metrics
- Go find friction qualitatively: talk to SolCons, AEs, and regional leaders about how deals & their own processes actually run, and map how each specialist function supports the deal cycle
- Take on high-leverage one-off requests where a bespoke build is genuinely the right call — and be the person who can tell the difference
- Drive adoption of what the team builds: visible project posts, sprint showcases, and making reusable assets hard to ignore at the moment someone needs them
- Partner with Field Architecture, POC Program Delivery, Security & Privacy, Tech Partnerships, and RFP Management as the connective layer between them
Salary benchmarks
Our take
Driven by the belief that technology can help build stronger and more valuable relationships between brands and customers, Braze is a customer engagement platform that helps its clients transform their data into real-time, personalised customer experiences. It develops in-app messaging, push and email solutions for household names such as HBO, Domino's and Peloton.
Built specifically for today's always-connected customers, Braze replaces badly integrated tools and outdated databases, elevating customer relationships through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and act on data from any source, so they can creatively engage with customers in real time across channels, all from one platform.
Publicly traded since 2021, Braze was recognised in 2026 as the UK's Best Large Workplaces™ and U.S. News & World Report's Best Companies To Work For. These laurels exemplify a culture built on consistent growth and innovation, and its expansion to 15 offices across the EMEA, APAC and AMER regions speaks to its leading position in the customer engagement sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
Share this job
View 18 more jobs at Braze