Staff Product Designer, Novo

• 10+ years of product design experience, with at least 3 operating at a staff or lead scope — owning cross-team, cross-platform problems as an IC
• A portfolio of shipped, complex products that shows the full arc: research and problem framing, systems thinking, interaction design, visual polish, and business results
• Deep experience building and scaling design systems across web and native mobile (iOS and Android)
• Expert-level Figma, strong prototyping skills, and enough technical fluency to pair effectively with engineers and understand what's cheap versus expensive to build
• Data fluency: you read funnels, frame experiments, and use quantitative and qualitative signals to make design decisions defensible
• Experience designing in a regulated environment — fintech, financial services, healthcare, or similar — including disclosures, consent flows, and identity verification
• Hands-on AI fluency in your daily design work, with sound judgment about when it adds value and when it introduces risk
• Exceptional communication: you present clearly, give and take hard feedback well, and influence without authority
• Comfortable with ambiguity and speed, without letting quality slide

Desirable

• We're looking for a Staff Product Designer to be the highest-leverage individual contributor on our product design team
• You'll own the hardest, most ambiguous design problems at Novo — the ones that cut across checking, payments, credit, and invoicing, and across web, iOS, and Android — and you'll set the bar for what great looks like for everyone else
• This is not a management role. It is a role with real authority over the quality and coherence of the product
• You'll partner directly with product leads, engineering leads, data, and compliance to shape what we build, not just how it looks
• You'll multiply the team's output by making the design system, the patterns, and the standards stronger than any one designer could on their own
• You'll know you're succeeding when Novo feels like one product instead of a collection of features, when a small business owner can move money, get paid, and access capital without ever having to think about how banking works underneath, and when other designers ship better work because of the foundations you built
• Own end-to-end design for cross-surface initiatives — onboarding and account opening, money movement, lending and credit, invoicing and getting paid — from problem framing through shipped, measured outcomes
• Turn ambiguous business goals and regulatory constraints into clear product strategy, information architecture, and interaction models
• Work upstream with product and engineering leads to shape the roadmap, not just execute it
• Define what "done well" means for interaction, visual, and content design at Novo, and hold the team (and yourself) to it
• Run design critique that makes people better and work sharper
• Ship polished, accessible (WCAG-conformant), production-ready design across web and native mobile
• Lead the evolution of Novo's design system: tokens, components, patterns, documentation, and the process by which it grows
• Partner with engineering to keep Figma and production in lockstep, and to retire the inconsistencies that accumulate in a fast-moving product
• Make the system the default path — faster for designers and engineers to use it than to go around it
• Work hand-in-hand with Compliance, Risk, and Legal so that disclosures, consent, KYC/KYB, and error states are designed with care rather than bolted on
• Treat trust as a design surface: security, clarity around fees and terms, and honest handling of edge cases
• Fluency across the AI design stack — Figma AI, Claude/ChatGPT, Cursor or Claude Code for prototyping, generative tools for exploration — with a clear point of view on where they accelerate the work and where they don't
• Help the team build repeatable AI-assisted workflows for research synthesis, exploration, prototyping, and documentation
• Contribute design thinking to Novo's own AI-powered product experiences
• Mentor senior and mid-level designers through pairing, critique, and feedback
• Write and codify the principles, patterns, and playbooks that make good design repeatable at Novo
• Be the design voice in cross-functional and leadership conversations