Customer Service Agent, Sezzle
French Speaker
The compensation range for the role is $22 CAD per hour + Bonus structure
Buy now, pay later solution platform
Open for applications
Buy now, pay later solution platform
201-500 employees
Open for applications
The compensation range for the role is $22 CAD per hour + Bonus structure
201-500 employees
Company mission
To empower the next generation with interest-free instalment plans that enhance purchasing power online and in-store.
Role
Who you are
- We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ
- Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle
- With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful
- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- Fluent in written and spoken French
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
- Driven to dig into the details of a system or process to solve customer problems
- Displays a passion for what you do while upholding personal and corporate integrity
- Excitement to learn new technologies and help customers succeed
- 3+ years of customer support experience
- Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira experience is a plus
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking
- You earn trust - you listen attentively, speak candidly, and treat others respectfully
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle
What the job involves
- This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the nooks and crannies product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team!
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
Our take
More and more people are looking to "Buy Now Pay Later" (BNPL) solutions to increase their purchasing power. Sezzle is one of a raft of companies offering interest-free payments solutions.
Sezzle was launched with the intention of giving ordinary people more financial agency. The platform offers consumers rapid approval decisions, and loans do not affect their credit score. What's more, users can opt-in to an innovative credit building service. Sezzle has further consolidated its market position by partnering with other companies, including customer service platform Klaviyo.
The prevalence of BNPL solutions has increased hugely in recent years, and Sezzle's main challenge will be competing with rival providers, including Klarna and PayPal. Post IPO, Sezzle experienced a market contraction in 2025 after questions were raised over its business model's sustainability, so it'll be interesting to see how the company responds and continues its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2019
$5.7m
EARLY VC
Nov 2018
$100m
LATE VC
Total funding: $116.7m
Company benefits
- Comprehensive Benefit Plans
- Generous Parental & Family Leave
- Competitive 401k Match
- Paid Time Off & Volunteer Time Off
- Ownership Through Equity
- 100% of Donations to Charity Matched
- Remote Friendly Company
- Highly Discounted Fitness Membership
Company HQ
Downtown West, Minneapolis, MN
Leadership
Charlie Youakim
(CEO)Prior to Sezzle, Charlie founded Passport where he served as the co-CEO for nearly 6 years.
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