Customer Success Manager, Prove

• You're curious about how technology solves problems and enjoy mixing people skills with product know-how
• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking). Digital identity and authentication knowledge strongly preferred
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership
• If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles

Desirable

• As a Customer Success Manager on our Partnerships team, you'll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients
• You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans
• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long-term plans
• Own partner health: Drive Partner NPS and the overall health of your partner portfolio. Become an expert on each partner's business model and downstream use cases
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality. Secure renewals on time. Work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove
• Resolve and escalate: Create, track, and escalate partner issues across Support, SC, Product, Data Science, and Fraud
• Know the product: Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit
• Travel: About 20% for partner visits and industry events
• Reports To: SVP, Channel and Partnerships