Data Engineering Senior Associate, Salesforce

• Strong SQL development, data analysis, and production troubleshooting skills
• Hands-on experience with Python and Snowflake
• Experience with Apache Airflow workflow development, scheduling, and monitoring
• Experience supporting MuleSoft APIs and enterprise integrations
• Understanding of ETL/ELT processes, API integrations, job monitoring, incident management, release management, and SLA-based production support
• Working knowledge of Salesforce platform concepts, objects, APIs, authentication, and integration patterns
• Knowledge of data warehouse concepts, including fact and dimension tables, star and snowflake schemas, conformed dimensions, and Slowly Changing Dimensions
• Ability to create clear SOPs, runbooks, RCAs, operational reports, and technical documentation
• Strong communication, collaboration, analytical, and problem-solving skills

Desirable

• Digital Enterprise Technology blazes the trail for enterprise IT at Salesforce. Built on our core values—Trust, Customer Success, Innovation, Equality, and Sustainability—we go beyond traditional IT by partnering closely with the business to deliver exceptional outcomes
• Our organization oversees enterprise technology strategy, Salesforce on Salesforce, customer and partner enablement, application engineering, data platforms, infrastructure, collaboration, enterprise operations, architecture, and program enablement
• We operate one of the world’s most sophisticated Salesforce implementations and enable our global Ohana to do their best work through secure, scalable, and innovative technology
• This role is part of the Digital Enterprise Technology team supporting enterprise data, application integrations, and business-critical production services for the IT Finance & Employee Success team
• The team develops and operates cloud-based solutions connecting Salesforce with finance, HCM, and other enterprise platforms. Our technology environment includes Salesforce APIs, Workday and other data models, Snowflake, Apache Airflow, Python, SQL, ETL/ELT platforms, and modern monitoring and service-management tools
• The team works closely with engineering, business, security, infrastructure, both Internal and External SoX and operations partners to deliver reliable data flows, resilient integrations, and continuous improvements across the enterprise technology landscape
• Develop, enhance, and support data ingestion and ETL/ELT solutions using Python, Snowflake, SQL, Informatica, or BusinessObjects Data Integrator
• Design, maintain, and monitor Apache Airflow DAGs for scheduling, workflow orchestration, dependency management, retries, and failure recovery
• Develop and support MuleSoft APIs and integrations connecting Salesforce, enterprise applications, databases, and data platforms
• Provide production and agentic support using AI-assisted monitoring, troubleshooting, knowledge retrieval, incident summarization, and resolution recommendations
• Monitor scheduled jobs, APIs, interfaces, data availability, data quality, and upstream/downstream dependencies to meet operational SLAs
• Perform incident triage, restore failed services, coordinate with stakeholders, and track Time to Resolution (TTR)
• Support month-end, quarter-end, and year-end activities by assisting with the SoX process in collaboration with Internal and External Auditors
• Knowledge of Finance and HCM systems is a significant advantage
• Conduct Root Cause Analysis (RCA) for recurring or critical incidents. Document corrective and preventive actions and track them through closure
• Support release management activities, including deployment planning, release validation, production verification, rollback readiness, and post-release monitoring
• Create and maintain operational run lists, production schedules, release checklists, job inventories, dependency details, and escalation contacts
• Develop and maintain Standard Operating Procedures (SOPs), runbooks, support documentation, knowledge articles, and RCA reports
• Perform operational activities such as system patching, password and credential rotation, certificate renewal, access management, configuration changes, and environment migrations
• Support Salesforce-related integrations with an understanding of Salesforce objects, APIs, authentication, batch interfaces, data flows, and integration troubleshooting
• Perform data validation, source-to-target reconciliation, completeness checks, and failed-job recovery to ensure reliable data delivery
• Collaborate with data engineering, Salesforce, application, infrastructure, security, database, and business teams to resolve issues and deliver stable solutions