Enterprise Customer Success Manager, Verifiable
+ Equity
Automated credentialing for healthcare
Open for applications
Automated credentialing for healthcare
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To reduce administrative waste and move healthcare forward through industry-leading technology, APIs, and autonomous AI.
Role
Who you are
- 5+ years of Senior Customer Success in B2B SaaS (healthcare and Salesforce experience preferred)
- Experience managing a book of business > $3M ARR, building pipeline, & closing deals
- Strong Executive relationship-building, communication, presentation and problem-solving skills
- Experience navigating complex, matrixed client relationships and driving retention
- Familiarity with Salesforce CRM and customer success tools, including experience building or troubleshooting basic Salesforce process builder/flow automations and reports
- Proven ability to translate technical concepts into business value for non-technical stakeholders
What the job involves
- Verifiable is seeking an experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth within our strategic accounts
- This role will be the primary point of contact for key customers—ensuring seamless onboarding, delivering ongoing technical support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers
- You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value
- Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality
- Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers
- Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions
- Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers
- Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services
- Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts
- Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements
- Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases
- Monitor account health and proactively resolve and escalate issues to reduce churn
- Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity
- Pursue ongoing healthcare industry and CRM platform education and training
- Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies
Our take
Healthcare organizations have long suffered from poor access to real-time credentialing data, meaning that they may find it difficult to ensure their patients and customers that staff members are who they say they are. Verifiable has built an automation tool that can quickly undertake healthcare credentialing and compliance processes, verifying a healthcare provider’s background information, skills, and competency levels.
Boasting the ability to accelerate credentialing processes from weeks to days, it’s no surprise that Verifiable’s API-first approach has attracted nearly $50 million in investment. It has expanded its focus to enterprise customers as well as healthcare providers and has a lucrative partnership with Salesforce. Its 2023 round of funding is being funnelled into expanding the latter, whilst also growing its team and product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2023
$27m
SERIES B
Aug 2021
$17m
SERIES A
Total funding: $47.2m
Company benefits
- Remote team - work from anywhere
- Health, vision, dental and life insurance
- 401k
- Generous Parental Leave
- Unlimited PTO
- All the equipment you need to do your job
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Vivekanand Rajkumar
(Co-Founder & CTO)Previously CTO at Maidsafe, IT Productions Engineer at Preview Services, Game Admin at World of Dragons and Server Specialist at IBM UK.
Nick Macario
(Co-Founder & CEO)Previously Co-founder at Dock and Co-founder and CEO at Remote and Branded.me and EZ ATM INC.
Share this job
View 3 more jobs at Verifiable