Founding Customer Success Engineer, Tracebit
£100-120k
+ Equity
More information about location
5 days a week in office
Accel-backed cloud threat detection and deception platform
Open for applications
Accel-backed cloud threat detection and deception platform
1-20 employees
Open for applications
£100-120k
+ Equity
More information about location
5 days a week in office
1-20 employees
Company mission
To reduce the time it takes to detect and contain security incidents from months to minutes.
Role
Who you are
- You're a technical CSE excited to learn new tech. You've been a Customer Success Engineer at 2+ companies in cybersecurity or cloud-enabled dev tooling. You probably started as a software or systems engineer and excel at customer-facing technical work
- You can build processes from scratch. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hundreds of customers
- You're deeply technical and post-sales focused. You excel at technical onboarding, implementation, and driving adoption. You can troubleshoot complex deployments, help build integrations and help customers optimize their use of the platform
- You have deep cloud security expertise. You understand cloud infrastructure, DevOps workflows, and security operations. You can have credible technical conversations with security engineers and architects about their detection and response strategies
- You thrive in ambiguity and move fast. You're excited by the challenge of building something new. You're comfortable making decisions with incomplete information and iterating quickly based on customer feedback
What the job involves
- You'll report directly to Sam, our CTO and Co-Founder. You'll work closely with engineering, sales, and directly with our customers to ensure successful deployments and drive adoption of our platform
- Your core focus:
- Own technical customer success. Guide customers from initial deployment through to becoming power users. Build deep technical relationships with security teams at Docker, Riot Games, Snyk, and other key accounts
- Build the CS engineering playbook. Create technical onboarding guides, deployment runbooks, and best practices documentation. Define what good looks like for canary deployment and usage patterns
- Drive product adoption through technical enablement. Run technical workshops, create integration guides, and help customers maximize the value of our platform. Identify and remove technical barriers to adoption
- Be the technical voice of the customer. Work directly with our engineering team to influence the product roadmap. Translate customer needs into feature requirements and help prioritize what we build
- Support pre-sales when needed. While primarily post-sales, you'll help with technical demos and PoCs for strategic deals. As we grow, this will transition fully to dedicated pre-sales engineers
- Scale yourself through automation and tooling. Build deployment automation, create self-service resources, and implement systems that allow us to support 10x more customers without 10x more people
- This is a unique opportunity to be the founding Customer Success Engineer at a rapidly scaling cybersecurity company. You'll have significant autonomy to build the function your way and directly impact how thousands of security teams detect breaches. Your work in the first 12 months will define how we deliver customer success for years to come
Salary benchmarks
Our take
Tracebit is a cybersecurity company specialising in intrusion detection solutions using deception techniques, such as canaries and honeypots. While effective, these methods are often costly and complex, limiting their broader use. Tracebit addresses these challenges by leveraging modern cloud practices for quick and efficient scaling.
By connecting securely to cloud environments and recommending realistic canaries based on unique profiles, Tracebit allows users rapid deployment through infrastructure-as-a-code. As environments evolve, Tracebit continuously adapts its canary configuration to keep potential intruders guessing, ensuring ongoing protection.
Recent funding will allow the company to further its developments and expand its team, enabling the company to broaden its offerings. With this strong backing and innovative approach, Tracebit is ready to solidify its position in the cybersecurity space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2024
$5m
SEED
Total funding: $5m
Company benefits
- Generous equity included
Company HQ
Fitzrovia, London, UK
Leadership
Andy Smith
(Co-Founder & CEO)Previously, Head of Engineering at Tessian, where he grew the Engineering team from 7 to over 100 people, through Series A, B, C and $130m investment (Accel, Balderton, Sequoia).
Sam Cox
(Co-Founder & CTO)Former lead Architect at Tessian, processing millions of sensitive email transactions weekly. Cambridge Maths graduate.
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