Customer Success Manager, Wishpond
More information about location
Digital marketing suite
Be an early applicant
Digital marketing suite
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
Wishpond's mission is to become the leading provider of digital marketing solutions that empower entrepreneurs to achieve success online.
Role
Who you are
- 2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment
- Experience managing a high-volume book of business
- Strong operational mindset
- Comfortable working with data and identifying trends
- Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
- Experience building or optimizing CS playbooks and automation workflows
- Proactive communicator with strong organizational skills
- Able to balance speed, quality, and scale
- As part of a diverse team, the ability to work both independently and collaboratively
- Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment
- Organized, administratively strong, and have solid writing, phone, and general communication skills
- Fluent in English (spoken and written). Knowledge of a second language is considered an asset
What the job involves
- We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team
- You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you
- As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai
- Manage a high‑volume book of SMB and mid‑market accounts
- Drive engagement through scaled touchpoints rather than manual check‑ins
- Prioritize accounts based on health, risk, and opportunity
- Ensure customers launch successfully and reach early time‑to‑value
- Monitor usage and proactively intervene when accounts stall
- Partner with onboarding to ensure smooth, consistent handoffs
- Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows
- Build repeatable playbooks for onboarding, adoption, and renewal
- Continuously improve processes to support more customers efficiently
- Identify at‑risk accounts early using health signals
- Take proactive action to reduce churn and improve customer outcomes
- Support renewal motions through ongoing engagement and value reinforcement
- Use tools like Vitally, Intercom, and CRM data to manage your book
- Track key KPIs including adoption, engagement, churn risk, and retention
- Share insights with the team to improve product, processes, and customer experience
- Other duties as assigned
Application process
- If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter
Our take
Wishpond’s platform is an all-in-one marketing suite aimed predominantly at small and medium sized businesses (SMBs). The platform includes advertising, lead generation, promotion, and sales conversion tools designed and priced specifically for small business needs. With the SMB market growing fast, the demand for platforms like Wishpond’s is on the rise.
SMBs are a diverse demographic though, so Wishpond are smart to be shoring up their platform with a number of acquisitions like PersistIQ and, most recently, Viral Loops. Not only does this consolidate Wishpond’s position by expanding its offering to a broader range of SMBs, it also helps it leverage and retain its existing customer base through upselling these new products.
Wishpond has a good reputation for managing these mergers and acquisitions, too, a testament to the solid business strategy and company ethic that has seen Wishpond grow steadily over the years. With the market expecting strong growth from Wishpond as it expands into Latin America, the company is becoming a major player in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Work with a diverse and skilled team
- Employee stock option plan
- Catered Friday lunches
- Stressed? Take a break with our office foosball league
- Friendly, supportive, and hard-working environment
- Office food, snacks, and coffee to keep you going throughout the day
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Ali Tajskandar
(CEO)Has extensive experience as a software engineer, entrepreneur, and technologist. Has held positions at Bitspan Network, PPI Financial Group, and was an Advisory Board Member for Modern Advisor.
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