Client Services Manager, loveelectric
Permanent Contract
£32-42.3k
OTE
£30-35k
BASE
Electric vehicle salary sacrifice broker
Posted today
Electric vehicle salary sacrifice broker
21-100 employees
Posted today
£32-42.3k
OTE
£30-35k
BASE
21-100 employees
Company mission
To make electric vehicles affordable and accessible.
Role
Who you are
- Experienced dealing with clients: You can build strong client relationships, responding swiftly to their questions, offering outstanding service and communicating effectively via email and video calls.
- Excellent communicator: You possess exceptional verbal and written communication skills, making you effective in both client presentations and internal discussions.
- Analytical mindset: You are able to understand and dissect data, interested in understanding the data behind the performance, and identify areas for improvement.
- Team player: You work harmoniously with internal teams, are willing to learn from others and enjoy seeing the wider team succeed.
- Excellent judgement and decision making: You understand and deliver on client needs, but also understand when to enlist the support and help of colleagues.
- The successful candidate will be: driven, quick to learn, willing to go the extra mile, proactive, thrive in a fast-paced environment and take responsibility for the quality of their output.
Desirable
- You share our mission of a more sustainable future and have a genuine interest in promoting electric vehicles.
What the job involves
- Client Email Support: Respond promptly to client emails, maintaining a 24-hour response time or less to ensure high levels of client satisfaction
- Order Enablement: Liaise with company contacts like HR professionals and employee benefits managers, to gather and confirm information necessary to complete client orders in a timely manner.
- Credit Applications & Renewals: Manage the processing of client credit applications and handle timely renewals, ensuring accuracy and adherence to internal processes.
- Client Onboarding: Conduct onboarding calls with new clients to guide them through the initial setup, provide necessary documentation, and answer any questions.
- Relationship Management: Schedule and lead regular check-in calls with existing clients to maintain strong relationships and identify potential areas for support or improvement.
Application process
- 1. Apply via Welcome to the Jungle
- 2. Initial screening call with company Director
- 3. Short home task
- 4. Final interview
Our take
Loveelectric.cars provides a scheme for employers to let their workers get electric vehicles for cheaper - much like a cycle to work scheme but for EVs. Employers need simply sign up for no cost, and their employees can access Loveelectric's marketplace of EV deals, encouraging them to look into going electric and reducing their carbon footprints.
By partnering with trusted car leasing companies, Loveelectric can provide a wide range of lower cost electric cars. With such choice, drivers need not even change their driving habits - another encouragement to consider an EV. The company also partners with Motorway and Hypervolt, to help its users sell their old car and save money on home-charging equipment respectively.
Since founding in 2021, the company has received over £1 million in seed funding, is BCorp Pending, and won the Scottish EDGE prize (a competition that identifies and supports Scotland’s start-ups). This goes a long way to showcasing the support for Loveelectric's proposition, which should only become more attractive as consumer habits turn toward the eco-conscious.
Freddie
Company Specialist at Welcome to the Jungle
Insights
45% female employees
Company
Employee endorsements
Nice people
"From the get-go the team has been great. Very friendly, approachable & add to the great working environment! Nothing's too much of an ask &..."
Funding (2 rounds)
Jun 2022
$1.4m
SEED
Aug 2021
$0.5m
SEED
Total funding: $1.9m
Company benefits
- £1k-2k equipment allowance for your home set-up
- Home working allowance (£300+ per year added to salary)
- Monthly allowance towards books or learning resources (£180 per year)
- Monthly allowance towards coffees/lunches when working away from home (£240 per year)
- 33 days paid holiday per annum (3 days mandated over Christmas period, flexibility on bank holidays)
- Have a day off on your birthday!
- Work from home (optional co-work space depending on circumstances)
- Discounted EV - Electric car salary sacrifice scheme available to team
- Give As You Earn (Plus, we'll match your charitable donations up to £150, give £20 and the charity will receive £40)
- Opportunity to fast-track your career with a “promote from within” culture
- Aspiring Manager Training Programme (runs August to July annually)
Company values
- We're Proudly BCorp From Day One – Join a team that's legally committed to positive social and environmental impact. Our actions are transparent and audited annually, so you can feel good about where you work and what you do
- We Prioritise Transparency – Come work for a company where honesty is at the core of our business model. There are no hidden fees for our customers and our service is cost-neutral for companies. This ethos of clarity and fairness permeates our workplace culture as well
- Empowering Gen Z with Opportunity – We're not just inspired by Gen Z's commitment to the environment; we're acting on it. Join a company dedicated to creating meaningful employment opportunities specifically for 16-24 year olds
- Business as a Force for Good – Your career here isn't just about what you'll gain, but what you can give back. We're in the rewarding business of creating positive impact, and we love sharing those rewards with our team members
- No Compromises, Just Commitments – Work for a company that refuses to settle for anything less than 100% electric vehicles. We're committed to pushing the boundaries, donating 10% of our profits to charity each year. We're looking for individuals who share our uncompromising values
Company HQ
Edinburgh Old Town, Edinburgh, UK
Articles
Leadership
Steve Tigar
(Founder & CEO)Former CEO of Money Dashboard (exited to ClearScore). Was a Managing Director at Lettingweb, and Fellow at The Saltire Foundation in 2010/11.
People progressing
Joel joined the marketing team as a Content Marketer and with a strong grasp of his responsibilities and showing managerial promise was promoted to Marketing Manager less than 12 months after joining.
Ben joined as employee #1 and as Business Development Manager hit the ground running! With big wins and a growing team, Ben soon progressed to become Head of Business Development and now serves as a Sales Director.
Johannes started out as Founder Associate, working closely with our Founder and turning his hand to whatever was needed. This soon progressed to taking on key responsibilities as Head of Operations.
Diversity, Equity & Inclusion at loveelectric
- At loveelectric, we're not just committed to sustainability; we're committed to sustaining a culture where everyone is welcome, respected, and valued. Because for us, loving the planet means embracing the diversity of all its inhabitants. Our commitment to D&I is not a checkbox; it's an integral part of who we are.
- Creating a diverse and inclusive organisation is an ongoing journey. We actively seek to recruit from a variety of backgrounds, life experiences, and perspectives to enrich our workspace. We also maintain a culture of openness where every team member feels empowered to bring their full selves to work.
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