Support Development Engineer, EnergyHub

• Ability to combine information gained from multiple sources to identify root causes,
• Strong organizational skills and an eye for calling out areas for improvement,
• Strong communication skills,
• Comfort working with internal teams as well as external partners,
• Comfort working across time zones and cultures,
• An understanding of code versioning concepts and experience with tools like git,
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
• Experience working with 3rd Party API’s using Postman,
• Experience with a scripting language such as Python,
• Experience or familiarity with Fullstack web development,
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Desirable

• We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company
• This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours
• In this position you will work closely with Engineering, Internal Stakeholders, and Clients to:
• Identify root causes of technical issues,
• Respond to production issues,
• Configure programs and data flows between EnergyHub and our OEM or Utility partners,
• Configure and update data attributes when no UI is available,
• Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,
• Identify and implement technical solutions to mitigate or correct known issues,
• Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript),
• Contribute bug-fix PR’s to the codebase,
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
• Other duties as assigned