Renewals Manager, Anaconda

• 3+ years in renewals, customer success, or account management at a B2B technology company
• Experience managing customer renewals and retention in a sales-adjacent or quota-carrying role
• Proficiency with CRM and customer success platforms (Salesforce, Vitally, or similar tools)
• Technical fluency; able to discuss programming, developer workflows, and AI use cases with technical buyers
• Daily use of AI tools (Claude, ChatGPT, or similar) for automating reports, generating insights, or streamlining workflows
• Strong presentation skills; comfortable building decks and presenting to executive audiences without relying on script
• Proven ability to manage multiple priorities, pivot quickly, and thrive in fast-changing environments
• You embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Desirable

• Anaconda is looking for a Renewals Manager to own customer retention and expansion for a named book of accounts
• You'll work closely with Account Executives, Technical Customer Success Managers, and cross-functional partners to ensure customers see continuous value in our Python-focused AI platform, long before renewal conversations begin
• This role is critical to our growth as we scale from a data science tool to an end-to-end AI development platform, and you'll help build the processes and playbooks that define how we serve customers at scale
• This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning
• Own gross revenue retention and logo retention for a book of accounts
• Engage customers 120-150 days before renewal to build value-driven conversations around product usage, success plans, and business outcomes
• Partner regularly with Account Executives to review renewal pipeline, identify expansion opportunities, and coordinate on upsell strategies
• Analyze customer health scores and usage data to proactively address churn risk and uncover growth potential
• Lead renewal processes across Sales, Finance, and Legal; ensuring on-time completion and smooth handoffs
• Build and refine engagement frameworks and automation strategies that scale across account segments
• Present renewal insights and pipeline updates to senior leadership with clarity and confidence
• Your Impact Will Be Measured Through:
• Gross revenue retention (GRR) and logo retention rates across your book
• ARR retention - maintaining or expanding annual recurring revenue
• On-time renewal completion and churn reduction
• Expansion revenue identified and qualified through proactive engagement
• Customer lifetime value contribution through strategic account planning
• Why You'll Like Working Here:
• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth

• The application deadline for this role is 11/24/2026; applicants will be reviewed on an ongoing basis until the role is filled