Client Success Manager, General Assembly
North America
$75-90k
Significant travel, up to 50%
Global digital skills training school
Job no longer available
Global digital skills training school
1001+ employees
Job no longer available
$75-90k
Significant travel, up to 50%
1001+ employees
Company mission
To foster a global community of individuals empowered to pursue the work they love.
Role
Who you are
- Our ideal candidate has at least 2+ years of prior work experience, with a killer work ethic, polished communication skills, infectious positive energy, and a passion for fast-paced, dynamic environments
- This person has some experience in project management and polished communication skills
- 2+ years in sales, customer service, client management, or similar role working with internal or external stakeholders
- 2+ years using Excel and Google Suite
- Comfortable operating in a cross-functional project or environment
- Experience using Jira or in project management a plus
- Experience coordinating training programs a plus
- Competency Rubric:
- Process Management
- Written Communications
- Presentation skills
- Customer focus
- Interpersonal savvy
- Problem Solving
- Action Oriented
What the job involves
- As a Client Success Manager, you support the delivery of General Assembly’s largest client programs, and help grow our most important accounts
- You play a key role on a cross-functional, client-facing team that delivers on $8-10 million of annual client revenue
- Help manage top tier, Fortune 100 client relationships, and account expansion strategies, supporting Senior Client Success team as well as clients directly
- Execute on engagement and delivery strategies for online and in-person training and assessment programs
- Collect and document direct costs for program delivery
- Own client-facing and internal summaries of client meetings, including key decisions and action items
- Track and maintain day-to-day program success, as measured by learning and sentiment metrics
- Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences
- Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement
- Take charge of upholding high standards in client management and student success methodologies. Ensure all internal stakeholders meet their KPIs for the projects you manage
- Evaluate data to drive product insights and continually improve metrics around online course usage and satisfaction
Our take
General Assembly are building a classroom-to-career pipeline, with the aim of empowering people to pursue work that they love. At the same time, they want to be seen as an innovation in hiring and upskilling and be recognised as helping to diversify the digital workforce.
They offer a long list of courses for in-demand skills such as coding, UX and design, marketing, and product management. The market for these courses has grown substantially (around 10x) since GA launched and large companies like IBM and L'Oréal hire alumni.
Now owned by staffing giant Adecco, GA will have all the resources they need to continue to grow. The test will be making sure they continue to innovate under new ownership.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$70m
SERIES D
Mar 2015
$35m
SERIES C
Total funding: $158.7m
Company benefits
- Work from home opportunities
Company HQ
Flatiron District, New York, NY
Leadership
Lisa Lewin
(CEO, not founder)Founded & was CEO of Mindgate Media, a tech company that created curriculums for post-secondary institutions. Prior to General Assembly, at Pearson, they ran the global technology and product team. Earned an MBA from Harvard.
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