Account Manager, Scarlet

Customer Outcomes Specialist

£60-70k

Offers equity

Mid and Senior level

London

Remote from UK

Specialised certification of medical AI and software

Be an early applicant

Specialised certification of medical AI and software

21-100 employees

HealthcareB2BArtificial IntelligenceComplianceSaaSRegtechMedTech

Be an early applicant

£60-70k

Offers equity

Mid and Senior level

London

Remote from UK

21-100 employees

HealthcareB2BArtificial IntelligenceComplianceSaaSRegtechMedTech

Company mission

To hasten the transition to universally accessible healthcare.

Job

Company

Role

Who you are

You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry
You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets
You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat
You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly
Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment

What the job involves

Come help us bring the next generation of healthcare to the people who need it
Build long-term, trust-based relationships with forward-thinking companies in health tech
Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout
Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey
Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations
Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex

Application process

Intro call with Aarzoo (30 mins)
Round 1: CX team interviews: Rachel (60 min), Steven (30 min)
Round 2: Founder interviews: James and Jamie (2x30 min)
Referencing
Offer

Salary benchmarks

Our take

Software is rapidly taking centre stage in the development of new medical technology. However the approach used to certify new solutions was optimised for hardware rather than software, restricting patient access to innovation. This is what health tech compliance company Scarlet is solving.

After working closely with regulators, Scarlet has received the key designations that allow them to certify medical software, and do so in a software-focused way. This makes for a much more efficient process, and caters to the frequent updates inherent to good software. It means new products can be updated and released often, ensuring patients can safely get the most up-to-date technology.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jun 2024

$17.5m

SERIES A

Aug 2022

$8m

SEED

Total funding: $27.5m

Company HQ

Fitzrovia, London, UK

Articles

Scarlet speaks to Bloomberg Radio on MedTech's Growth Potential

Fortune newsletter covering Scarlet's take on medical AI regulation

Leadership

James Dewar

(Co-founder)

Previously a Data Scientist at Smarkets and Senior Data Scientist at Babylon Health. Worked extensively on software medical devices.

Jamie Cox

(Co-founder)

Originally studied medicine before becoming a software engineer. Previously was a Software Engineer at Babylon Health.

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