Product Manager, Assembled
Agentic Workforce Operations
$190-240k
+ Equity
More information about location
5 days a week in office
Customer support workforce management platform
Posted today
Customer support workforce management platform
101-200 employees
Posted today
$190-240k
+ Equity
More information about location
5 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 4+ years of product management experience in enterprise B2B SaaS
- Clear written and verbal communication, with the ability to align engineering, design, commercial teams, and senior customer stakeholders
- A track record of taking ambiguous, 0-to-1 products from concept to production and adoption
- Strong analytical and technical skills, with the ability to use data and customer insights to make product tradeoffs
- Sound judgment about AI behavior, reliability, and when people should stay in control
- Experience working directly with customers to understand complex workflows and turn those insights into product decisions
- Experience at a growing startup, with the ability to prioritize and deliver as business needs evolve
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
What the job involves
- Assembled helps customer support teams plan staffing, manage schedules, and respond as customer demand changes. We’re looking for a Product Manager to build agentic automation that handles the decisions behind those operations—from responding to unexpected staffing gaps to approving time off and shift swaps. You’ll make analysts’ jobs easier while giving support team members more autonomy and control over their schedules
- You’ll take a new revenue-generating product from 0 to 1, building toward fully autonomous operations within customer-defined goals and guardrails. Working with Engineering, Design, and go-to-market teams, you’ll own the product from strategy through launch and adoption, including packaging and pricing tied to the work it automates and the value it delivers. You’ll build on a mature platform with live customers and real scale
- Own the product vision and roadmap for agentic automation, connecting customer needs to measurable business outcomes
- Define the controls, visibility, and evaluations that let customers trust autonomous decisions and involve a person when needed
- Work directly with customers to test the product in live operations, measure its impact, and drive adoption
- Partner with go-to-market teams on packaging, pricing, and launch, and define the metrics that connect automated work to customer value and revenue
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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