Customer Support Specialist, Juniper Square
$50-62.5k
+ Equity
Investment partnership platform
Open for applications
Investment partnership platform
501-1000 employees
Open for applications
$50-62.5k
+ Equity
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
- 2+ years of professional experience in relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
- Ability and openness to work London business hours for business and customer needs
What the job involves
- As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software
- You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences
- Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT
- Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
- Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
- Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
- Advocate by sharing customer feedback to inform product development and software improvements
- Contribute towards cross-functional initiatives and strategic projects
- Develop and refine internal documentation, processes, and procedures
- Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving almost 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding that will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2023
$133m
LATE VC
Nov 2019
$75m
SERIES C
Total funding: $241m
Company HQ
Chinatown, San Francisco, CA
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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