Technical Support Engineer, Appspace

Salary not provided

SQL

MongoDB

Tableau

Java

Salesforce

Power BI

MySQL

Azure

Powershell

Junior and Mid level

Remote from US

Workspace management software

Be an early applicant

Workspace management software

201-500 employees

B2BHRInternal toolsProductivityCommunicationSaaS

Be an early applicant

Salary not provided

SQL

MongoDB

Tableau

Java

Salesforce

Power BI

MySQL

Azure

Powershell

Junior and Mid level

Remote from US

201-500 employees

B2BHRInternal toolsProductivityCommunicationSaaS

Company mission

To help organizations connect their people, places, and spaces to create a workplace employees love.

Job

Company

Role

Who you are

Minimum 1-2 years of experience in a technical support role or related field
Strong understanding of networking concepts, including TCP/IP, firewalls, and ports
Experience troubleshooting software applications, preferably in a SaaS environment
Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers
A passion for customer service and a commitment to exceeding expectations
Proficiency in technical documentation and knowledge base creation
Ability to work independently, prioritize tasks effectively, and meet deadlines
Strong analytical and problem-solving skills
Experience with ticketing systems (e.g., Salesforce) is a plus

Desirable

Experience with Appspace or similar digital workplace platforms
Experience with scripting languages (e.g., Java, PowerShell)
Knowledge of SQL, MongoDb, MySQL databases
Experience with cloud platforms (e.g., Microsoft Azure, Salesforce, Power BI, Tableau)

What the job involves

In this role, you will be the first line of defense for our valued customers, providing exceptional technical support for the Appspace platform
You'll leverage your problem-solving skills and strong customer service background to troubleshoot a wide range of technical issues, ensuring a smooth and positive user experience
Provide first-line technical support to Appspace customers via phone, email, chat, and remote sessions
Actively listen to customer concerns, effectively diagnose issues, and deliver clear and timely resolutions
Conduct thorough root cause analysis to identify and address underlying technical problems
Document technical interactions, solutions, and escalations for future reference and knowledge sharing
Collaborate with internal teams (Engineering, Product) to ensure seamless issue resolution and product improvement
Maintain a deep understanding of the Appspace platform, its features, and functionalities
Stay up-to-date on the latest technical trends and advancements relevant to Appspace

Our take

Founded back in 2002, Appspace has grown into something of a leader in the workplace experience field. What essentially started as an internal content management and digital signage toolkit has since expanded into an end-to-end workplace management platform that caters for both physical and digital co-working and communication.

The calibre of customers that Appspace serves says a lot about its status – Google, Meta, LinkedIn, Coca-Cola and Pfizer all use the platform. It’s to the company’s credit that it’s stayed abreast of changing needs in the workplace, and added to its product offering at opportune moments, either by developing its solutions or via strategic acquisitions.

Now that a blend of on-site, hybrid, and remote working is the norm, there’s a need for a single platform that ensures good employee (and customer) experiences, rather than companies using a host of distributed apps. It’s a need that Appspace is fulfilling well, as it continues to invest in product innovation.

Steph

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (3.9)

Company

Company benefits

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
A casual dress work environment

Company HQ

Farmers Branch, TX

Leadership

Tony DiBenedetto

(CEO & Chairman)

They have served as the CEO of Appspace since 2020. Alongside this, they are the Founder of Think Big For Kids. Previously, they were an Executive Entrepreneur in Residence at Tampa Bay Wave and CEO at Concerto Cloud Services and Tribridge.

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