Lead Product Marketing Manager, Aircall
AIVA
$180-200k
2 days a week in office
AI-powered communications platform
Posted today
AI-powered communications platform
501-1000 employees
Posted today
$180-200k
2 days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 7+ years of product marketing experience, including real depth on a technical B2B SaaS product
- Comfortable going deep on technical product detail. You understand how AI Voice Agent works, not just what it does
- A genuine interest in AI: how the models work, how the stack is evolving, and why it matters to the people building on it
- Proven ability to influence senior leadership and communicate strategy clearly at that level
- Experience working in near-daily partnership with Product Management and Engineering, ideally co-owning roadmap decisions
- Strong narrative and positioning skills. You can define an ICP, build core messaging, and translate technical capability into a market story
- AI fluency: you build repeatable AI workflows, not one-off prompts, and know when to trust, challenge, or override the output. Your bar is better work, not more AI activity
- Comfortable operating in ambiguity and fast pace, with a product that keeps changing
- Excellent communicator and storyteller who tailors the message differently for leadership, customers, and sales
What the job involves
- Aircall is looking for a Lead Product Marketing Manager to own product marketing for AI Voice Agents. This is a technical, high-visibility role. You will sit close to Product and Engineering, co-own the roadmap, and build the narrative that shapes how customers, GTM teams, and Aircall's leadership team speak about AI Voice Agents
- You will own the upstream work: positioning, ICP, core messaging, and the technical depth to represent AI Voice Agent credibly to leadership and in the market
- This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, technical product detail, competitive analysis, creative expression, and leadership alignment. Above all, you can take something the market has no name for and make it obvious
- Success in this role is measured by AI Voice Agent market awareness and net-new pipeline generation
- Build AIVA's external narrative including thought leadership, and bring it to market in a way that shapes how the industry defines this category
- Co-own the AI Voice Agent roadmap with Product and Engineering. Sit close enough to the team to understand technical tradeoffs and translate them into market strategy
- Own core messaging and drive cross-functional alignment on what we say, why, and how it shows up everywhere: website, sales deck, customer email
- Communicate strategy and progress to Aircall's leadership team. Be the person leadership turns to for a clear view of where AI Voice Agent stands and where it's headed
- Talk directly to customers and prospects to understand how they evaluate and adopt AI Voice Agent, and turn that into sharper positioning
- Get hands-on with the product before you write a single message: read the docs, use the API, dig into the tech, and translate it into a competitive advantage
- Turn narrative and positioning into launches, campaigns, and bigger GTM moments
- Represent AI Voice Agent in competitive and market analysis, keeping the narrative sharp as the space evolves
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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