Manager of Product Experience & Design, Mastercard
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- We are looking for an experienced & dynamic Product Experience & Design Manager to join our Global SME Team at Mastercard
- If you're passionate about Design Systems and components, live in Figma, are driven by user-centric solutions, and are interested in learning advanced product design skills then we'd love to hear from you
- As an empathetic user advocate, you strive to turn complexity into simple beautiful solution that meet customers’ needs. You love building great products by applying best practices and standards to create innovative products
- Over 6 years of UX/UI design experience for consumer-facing products and B2B solutions
- Experience with design systems, crafting & detailing design, dashboards & prototypes on Figma
- Ability to iterate & craft detailing new components based on a design North Star
- Strong UX focus and understanding of component properties, behaviours and grids
- A solid understanding of User Experience with B2B and B2B2C business models, with experience in launching global products being a huge plus
- Ability to think strategically about product strategy and articulate design iterations
- Experience adapting to changes and implementing updates to keep the design system relevant
- Ability to understand technical implications in design decisions
- You practice Design Thinking and can demonstrate success in bringing products to market using this methodology
- Passion for solving problems and being challenged
- Adaptability - constant willingness to learn and hit the ground running
- Initiative and ability to collaborate independently
- Track record of resilience, agility, and ability to thrive in dynamic growth environments
- You’re a doer with a clean visual design sense
- Curious and passionate about innovating Product Design
What the job involves
- You’ll join our pioneering CX&D Squad in the Global SME division at Mastercard to design new User Experiences, drive innovation and conceptualize design thinking within our Mastercard products
- You will collaborate with cross-functional teams to create impactful experiences that resonate with our target audience
- As a member of the CX&D Squad, you’ll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, grow and drive value to their customers
- We’re building the future for Small Medium Businesses at Mastercard
- You will play a critical role in designing the next generation of Mastercard's business solutions and data-driven products. Our UX team integrates behavioral science, data, design & technology to create future conceptual designs, iterate design systems, and develop new product solutions that elevate existing features
- As a Product Experience Designer, you’ll work closely with UX Research, Product Designers, Product Managers, Engineers, and more
- In addition to contributing to our Design System, you'll be creating & building new experiences to increase conversion rates by creating reusable components via high-fidelity design tokens, UI Kits that address technical challenges, and applying advanced interaction design prototypes
- We're always evolving and learning, it's a place where you'll grow as a professional, both individually and as a team. You’ll help us to design the best Customer Experience for a range of even more innovative things we can’t talk about yet!
- As a Mastercard's CX&Design community member, you'd have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development
- Contribute to our design system between Design, Product and Engineering
- Ensure that our User Experience optimizes business objectives and user engagement, working closely with Product Design partners & Product Managers
- Ideate and conceptualize new features aligned with product strategies
- Rapid prototyping of Proof-of-Concepts and MVPs using human-centered design principles
- Create new visual designs, reusable components via high-fidelity assets, user flows, journey maps, and beyond, to achieve the best Customer Experience
- Adapting & iterate Proof-of-Concept components onto our Design System
- Continuously improve efficiency in the design process and the overall product experience by using atomic design principles
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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