Technical Account Manager, Salesforce
$131.9-199.7k
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
$131.9-199.7k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Information Systems, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field
- A related technical degree required (Computer Science, Engineering (any field), Information Systems)
- Special Skill Requirements: Incident triage; Assignment and SLA management; Gathering technical requirements and making recommendations; Managing escalations; Creating technical design documentation; REST APIs; HTML; NodeJS; SQL; and Tableau
- Any suitable combination of education, training and/or experience is acceptable
What the job involves
- Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause
- Provide thorough root cause analysis on issues that could impact your customer in the future
- Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem
- Oversee successful implementation Tableau Blueprint’s Agility arm.Build strong cross-functional working relationships with Sales, Engineering, and Product Management
- Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer
- Communicate with all required stakeholders on crucial support cases and high priority issues
- Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements
- Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conferences
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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