Associate Services Consultant, Xelix
£35-40k
More information about location
2 days a week in office (Hoxton, London)
AI-powered control centre for accounts payable teams
Open for applications
AI-powered control centre for accounts payable teams
21-100 employees
Open for applications
£35-40k
More information about location
2 days a week in office (Hoxton, London)
21-100 employees
Company mission
To build best-in-class solutions for Accounts Payable - using the latest technology to drive real outcomes for our customers.
Role
Who you are
- The ability to trouble-shoot and resolve technical issues is a key element of the role
- The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers
- This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support
- Prior work experience (placement year / internships considered)
- Degree in a technical subject (Math, Engineering, Data Analysis)
- Familiarity analysing data and writing code in Python
- Ability to work in shifts (1PM to 10PM GMT) every 2 weeks to support a growing customer base in the US
Desirable
- Project Management or Customer Success experience
- Experience working with global customers
What the job involves
- The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle
- This is an exciting role working within two functions within Xelix: Implementations and Customer Support
- The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed
- As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Support, Implementations or Technical roles
- New customer set-ups on Xelix platform (Test and Production)
- Managing technical prerequisites to onboard new clients
- Reviewing customer files for technical elements using Python
- Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing
- Checking the data logs to proactively highlight any issues with Live customers usage of the platform
- Assisting the Support team members with any error resolution on customer files or platform
- Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
- Supporting ad-hoc queries from Customer Success teams on platform behaviour
Salary benchmarks
Our take
Xelix helps enterprise finance teams detect high-risk transactions and prevent financial losses driven by error or fraud. The solution also provides a deep analytics capability in the areas of cash management & supply chain performance.
Currently, up to 1% of company spend is lost due to Accounts Payable errors. This can be caused by simple manual errors (e.g. keying mistakes), technology mishaps (e.g. OCR failures) or intentional fraud from inside or outside the company. When trying to maximize the profitability of a company a 1% difference in net spending can make an immense difference, therefore the software that Xelix is developing has huge potential.
As evidence of its power, Xelix claims that it typically saves companies 6-figures within the first 3 months of going live and drives a positive ROI within one month. Additionally, its analytics capability provides in-depth analysis & insights on supply chain activity - including payment performance, procurement trends & working capital management. Ultimately, Xelix has the first-mover advantage in its market and if keeps progressing at its current pace it could easily grow rapidly.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2022
$5m
SERIES A
Total funding: $5m
Company benefits
- Learning & development culture – £500 personal annual budget
- We’re carbon-neutral and are working towards ambitious carbon reduction goals
- Lots of team socials & activities
- Annual team retreat
- On-site Gym
- 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
- Hybrid working with two days a week from our dog-friendly Hoxton office
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave
Company values
- Be productive
- Be proactive
- Keep improving
- Be collaborative
Company HQ
London, UK
Articles
Leadership
Paul Roiter
(Co-Founder & CEO)Paul has a degree in Political Science and Government and an MBA. They previously co-founded Dingo App, a peer-to-peer ticketing app.
Phil Watts
(Co-Founder & CPO)Phil has a degree in Maths and Economics, and they're a qualified Chartered Accountant. They previously co-founded Dingo App, a peer-to-peer ticketing app.
People progressing
Maddy joined Xelix as an SDR in 2022, before joining the Partnerships team in October 2023.
Miki joined Xelix in 2019 as a Software Engineer, before being promoted to Lead Data Engineer. They are now a Staff Software Engineer.
Having joined Xelix in April 2023 as an SDR, Hannah is now a Customer Success Manager.
Diversity, Equity & Inclusion at Xelix
- Building a diverse and inclusive team is at the heart of everything we do both in the people team, and the wider Xelix team. We are aware that diversity & inclusion efforts are ongoing, and that we will never have it all figured out and ‘done’. This means we need to constantly learn and iterate. We will also make mistakes, but the important thing is that we learn from them and act with positive intent.
- Equal opportunity employer
- Advanced parental pay
- Actively track and working to improve gender balance (currently 29% female)
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