User Enablement Specialist, Beam
Reinventing welfare services with Tech & AI
Posted today
Reinventing welfare services with Tech & AI
101-200 employees
Posted today
101-200 employees
Company mission
To give everyone access to human-centred welfare services.
Role
Who you are
- A warm, confident facilitator: You can make technology feel relevant to someone who never asked for it. You bring energy to every session and know how to keep delivery fresh — even for repeat groups
- A structured project manager: You're comfortable owning timelines, tracking milestones, and managing risks across multiple active implementations without dropping anything
- Patient and empathetic: You connect with frontline workers, understand their challenges, and break down complexity without making people feel talked down to
- Data-curious: You're comfortable in usage dashboards and implementation metrics — and you let the numbers guide where you focus
- Organised and calm under pressure: You manage competing priorities across accounts, adapt quickly when things shift, and keep customers confident throughout
- Genuinely mission-driven: You care about the people using this product, not just the product itself
What the job involves
- Owning implementation end-to-end
- Taking accounts from activation all the way through to sustained adoption
- Running structured onboarding and implementation programs, hitting milestones and keeping timelines on track
- Acting as the primary point of contact for users and project managers throughout the implementation journey
- Managing project scope, timelines, risks, and dependencies across multiple concurrent implementations
- Leading customer-facing moments
- Running kickoff meetings, onboarding sessions, and structured training — live and remote
- Where necessary, travelling across the UK to support major onboarding moments in person
- Being a trusted point of contact for users before, during and after training
- Delivering sessions that feel practical, high-energy, and relevant — even for repeat groups
- Driving adoption and performance
- Monitoring usage across your accounts, spotting disengagement early, and acting on it
- Tracking implementation performance metrics — time-to-go-live, time-to-first-value, and more
- Identifying risks early, removing blockers, and driving mitigation plans to keep launches on track
- Working cross-functionally
- Coordinating across Customer Success, Product and Engineering to keep implementations moving
- Feeding user patterns and blockers back to Product and CS so the tool keeps getting better
- Building the function
- Improving guides, videos, and onboarding materials based on what you see in the field
- Contributing to scalable onboarding frameworks - templates, documentation, and implementation playbooks
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was even named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
AI has the potential to be a game changer for social workers and in a recent pilot, Beam's AI tool, Magic Notes, reduced the time spend on administrative tasks by over 60% and cut assessment write-ups from four hours to just 90 minutes. As councils explore next steps, Beam's technology is already redefining how frontline workers deliver care, so they can spend more time on what matters most.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Rachel Astall, CCO
Our mission
Our 5-person C-Suite brings together leaders from tech, care work and AI - bringing a wealth of diverse experience.Insights
61% female employees
61% employee growth in 12 months
Glassdoor (3.9)
Company
Company benefits
- Share options: Be a Beam owner with EMI-qualifying share options
- Access to therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with Oliva
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Annual membership to Shoreditch Exchange gym (London office only)
- Pension scheme where we contribute 4% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Company values
- Mission first: We drive the mission for those we serve with heart, grit and zero ego
- Aim high and deliver: We deliver outsized impact through setting and executing against ambitious targets
- Raise the pace: We move with urgency and accelerate others, without compromising excellence
- Get better together: Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(Co-Founder & CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4M customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(Co-Founder & COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now the Head of Operations.
Diversity, Equity & Inclusion at Beam
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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