Social & Community Manager, Proton
+ Stock Options
Encrypted email, drive, and VPN services
Open for applications
Encrypted email, drive, and VPN services
501-1000 employees
Open for applications
+ Stock Options
501-1000 employees
Company mission
To fight for a better internet that is secure and private by default.
Role
Who you are
- 3+ years of experience in community and brand reputation management
- At least 1 year of experience within tech/SaaS
- Demonstrated success in managing and growing social media accounts and online communities with a global reach
- Experience in managing crisis communications and brand reputation
- Outstanding written communication skills with the ability to represent the Proton brand in conversations and inspire a diverse audience
- Strategic planning and execution skills, with a knack for identifying opportunities for growth and engagement within the community
- Solid understanding and passion for the internet, pop culture, social media content, storytelling etc
- Independence, self-motivation and proactivity (you don’t require constant input and have meticulous attention to detail)
- A personal interest in online privacy and security
- Experience with both B2C and B2B audiences is a plus (fast-paced, start-up environments preferred)
- Native English language skills is a big plus
What the job involves
- We're looking for an experienced Social & Community Manager with a knack for writing and who has a good understanding of technology and the internet, enjoys interacting with people and wants to share their knowledge with them
- You'll be responsible for driving growth, engagement and excitement across all our social media platforms, communities and other outlets where we can interact with our highly engaged audience
- This role is part of the Proton Brand & Community team, in which you'll contribute to our overall content creation strategy by aiming to keep our community informed, connecting with people worldwide, creating genuine connections and participating in stimulating conversations; all while perfectly embodying our brand’s personality, but adding your own unique touch
- Help grow the Proton community: propose, test and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, WhatsApp, Telegram, Matrix and Discord
- Create value-rich content: generate compelling content that resonates with the community, drives engagement and aims to educate/inspire/entertain existing and new audiences, participating in social brainstorms, contributing to social content direction and assisting with identifying relevant social amplifiers for brand and product campaigns
- Listen to the Proton community: serve as the bridge between the community and our development team, gathering feedback, monitoring community sentiment and providing insights to guide product improvements and developments
- Protect Proton’s reputation: efficiently manage and mitigate any community-related issues or crises, protecting Proton’s reputation and community trust
- Analyse and optimise our efforts: contribute to the team’s weekly, monthly and quarterly reports, improving our social media presence, community engagement and content performance
- Keep learning: maintain a constant and detailed understanding of platforms' best practices and changes, following inspiring brands and keeping up with the newest trends, innovations and technologies in brand building, social media and community building
Our take
Proton is a Geneva-based startup founded by former CERN worker and internet privacy advocate Andy Yen. It provides internet users with encrypted webmail, calendar, drive, and VPN services.
Proton maintains its pro-privacy ethos using a Swiss VPN, protected by strict Swiss privacy laws. In essence, it has established a connection between the personal and the political, smartly utilising the country’s national laws to benefit people and organisations globally. Proton also funds charities and movements such as the World Wide Web Foundation and Netblocks, further cementing it as an influential NGO.
Perhaps Proton’s most important quality is its determination to maintain independence from advertisers and companies. Originally founded on donations, Proton has funded itself via grants rather than venture capital so that all of its customer's data is never at risk of being mined. One effect of this is that to keep up with the increasing competition in the data privacy sector, Proton has expanded its services to allow more cross-selling and simultaneously has more products to offer, such as drive and calendar privacy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Company benefits
- These vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events, and team-building activities.
Company values
- People first - Whether serving the Proton community or the broader world, Proton puts people first. it will always put making a positive impact before profits. Proton is independent, neutral, employee-controlled, and does not have venture capital investors.
- Do what is right - Proton believes doing what is right is a competitive advantage. Proton's culture empowers it to do what is right and to do work that it can truly be proud of. It aims to be a tech company with a conscience.
- Science is our foundation - Proton was founded by scientists, and science is part of its DNA and culture. It believes in technical excellence, rigor, and peer review. Integrity, honesty, and transparency are core values.
- We believe in privacy - Proton believes that privacy is a fundamental right and an essential part of being human. Without it, there can be no freedom. Privacy is a deeply held belief that guides all that Proton does.
- Together it’s possible - Proton believes in collective strength. Its mission can only be accomplished by working together with its community. Together, Proton is building a better internet for future generations.
Company HQ
Plan-les-Ouates, GE
Articles
Leadership
Andy Yen
(CEO)Previously PhD Researcher at CERN
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