Operations Associate, Eucalyptus
United Kingdom
3-5 days a week in office
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company
Job no longer available
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company
501-1000 employees
Job no longer available
3-5 days a week in office
501-1000 employees
Company mission
We are on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.
Role
Who you are
- 3+ years of operational experience, ideally in healthcare or customer-focused startups, with a preference for those with direct experience in patient support
- Strong analytical and problem-solving skills, with the ability to quickly diagnose issues and implement solutions
- Exceptional communication skills—you’re able to articulate solutions and processes to internal teams and explain complex issues to patients in an empathetic way
- Adaptability: Thrives in fast-paced environments and can shift priorities quickly, while maintaining high attention to detail
- Team player: You’re comfortable working cross-functionally and collaborating with support, clinical, and operational teams
- Bias for action: When problems arise, you’re quick to respond with both short-term fixes and long-term solutions
- Empathy-driven problem-solving: You understand patient pain points and are committed to ensuring their needs are met effectively, without sacrificing operational efficiency
What the job involves
- As an Ops Associate – Patient Support, you will bridge operations with customer service by ensuring that our support systems and processes scale with the demands of patient care
- You will have a strategic hand in optimising support processes, while remaining close to patient needs, ensuring high-quality and timely responses from our support teams
- You'll be working across multiple operational workstreams, with a key focus on supporting and scaling our Patient Experience (PX) team
- You will help ensure patients receive seamless, high-quality care while improving efficiency behind the scenes
- Optimise Support Workflows: Streamline patient support processes to ensure timely, high-quality care, reducing bottlenecks between support, prescriber, and pharmacy teams
- Manage and Scale Operations: Oversee the day-to-day running of the PX team, ensuring smooth hand-offs across functions while identifying areas for efficiency improvements
- Lead Outsourced Teams: Work closely with our Manila-based support team, refining workflows and ensuring consistent patient communication that aligns with our service standards
- Data-Driven Improvements: Analyse patient data to spot trends, improve team performance, and implement scalable solutions that maintain quality as we grow
- Collaborate with Product and AI Teams: Partner with product teams to drive the integration of AI tools, scaling automation to enhance support operations and improve patient outcomes
- Tackle Complex Issues: Take charge of high-impact patient escalations, working cross-functionally to resolve issues and ensure long-term operational fixes
- Support Growth: Help design and implement frameworks that enable the PX team to scale as Eucalyptus continues to expand
Salary benchmarks
Our take
The consumer-health industry is booming, driven by an ageing population, a proliferation of wellness-related products and services, burgeoning sources of health-related information, and consumers’ desire to control their health. In the UK alone the market is valued at nearly £3 billion, and with considerable growth expected over the next decade, this is a sector ripe with opportunity.
Eucalyptus is gunning to become a big player in this industry. Founded in Australia, its goal is to build digital healthcare solutions for patients all over the world. Founded in 2019, Euc has since launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide. Built a team of approaching 500 Eucalypts in 6 countries consisting of medical practitioners, engineers, operators and many more functions! Raised over $100M in funding from the same investors who backed Canva, Uber, and AirBnB.
And in 2024 Eucalyptus's UK market has more than tripled and is on track to ~4-5x by the end of the year. In the UK, Juniper is the core brand, with a focus on tackling obesity through a combination of medication and lifestyle change.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
63% female employees
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$5.2m
LATE VC
Apr 2023
$50m
LATE VC
Total funding: $138.9m
Company benefits
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- Enhanced parental leave & sick leave
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
- Your own MacBook, Euc merch and more!
- Your own stake in the business with our employee options program
- Flexible working
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
Company values
- Patients first: Our patients inform every decision we make, from creative, to product and operations. A patient-first mindset requires both empathy and understanding to build experiences that truly serve, protect and empower our patients.
- Earn the right to exist: Improving healthcare starts with appreciating its origin and respecting the science behind its modern-day applications. With this viewpoint, we can fully understand our impact as an industry disruptor and acknowledge this responsibility as we break new ground.
- Build in the open, together: Transparency is the thread that runs through every team at Euc. From the top down, we expect accountability and encourage an openness to being challenged. We work best when we're kind, fair, and direct with each other.
- Lean into discomfort: Everyone at Euc is encouraged to be courageous and make bold moves, even when this feels uncomfortable. Progress is achieved when we push ourselves to excellence and take ownership of both our failures and successes.
Articles
Leadership
Charlie Gearside
(Co-Founder)Ex-Creative Director at Koala. Also founder and GM of Pilot.
Tim Doyle
(Co-founder & CEO)Ex-Head of Marketing & Head of Strategy and Growth at Koala.
Benny Kliest
(Co-founder & CSO)Also founder and ex-CEO of R&D lending.
Alexey Mitko
(Advisor)Ex-Financial Controller at Koala. Also an Advisor at NORMAL.
Rebecca Holdt
(Head of EU)Ex Bain & Company. Bec was the Strategy Lead in Australia before moving to the UK to launch Euc's first international market.
Brooke Loneragan
(Growth Lead )Also ex Bain & Company, Brooke is now leading our Growth efforts in the UK which has resulted in Juniper UK becoming the biggest brand across Euc globally.
Share this job
View 5 more jobs at Eucalyptus