Senior Product Manager, Cloudtalk
+ A path to equity
AI Business calling software
Open for applications
AI Business calling software
201-500 employees
Open for applications
+ A path to equity
201-500 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas
- A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics
- You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way
- You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed
- You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team
- You work AI-fluently and can show it. You have concrete examples of workflows you've rebuilt — discovery synthesis, spec drafting, competitive analysis — and you can explain what you deliberately kept human and why
- You catch what the model gets wrong. You've been burned by a confident, plausible, incorrect output and you can describe how you spotted it. You own everything you ship regardless of how it was produced
- You are stress-resilient, focused & highly organized
What the job involves
- Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business
- You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries
- Build a deep understanding of your core users through direct and indirect research
- Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes
- Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses
- Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems
- Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges
- Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making
- Join us and be a part of an amazing journey powered by world-class technology!
Application process
- 30-min Call with our TA Team
- 60-min Interview with CPTO
- 90-min Product Challenge Interview (AI tools permitted and expected - we assess your judgement, not your unassisted output)
- 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$22.4m
SERIES B
Feb 2021
$6.8m
SERIES A
Total funding: $30.7m
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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