Customer Success Manager, Nitra

$100-140k

+ Equity + Commission + Equity

Junior, Mid and Senior level

New York

More information about location

4 days a week in office

Financial products for healthcare professionals

Be an early applicant

Financial products for healthcare professionals

21-100 employees

FintechHealthcareB2BPaymentsCredit cards

Be an early applicant

$100-140k

+ Equity + Commission + Equity

Junior, Mid and Senior level

New York

More information about location

4 days a week in office

21-100 employees

FintechHealthcareB2BPaymentsCredit cards

Company mission

Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions.

Job

Company

Role

Who you are

2-8 years of Customer Success or Account Management experience
BA degree or equivalent practice experience
Direct experience in customer success or similar relationship-focused positions
Background in B2B service, with a passion for helping small to medium sized businesses succeed in a highly regulated industry
Experience working in a fast-paced environment and/or a startup
Multiple years of experience working closely with executive-level stakeholders, demonstrating poise and professionalism
Experience coordinating cross-functional teams and stakeholders

What the job involves

Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day
What we're looking for: A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices
You will be the primary point of contact for doctors, C-suite executives, office managers, and practice admins
We need a high-achieving and goal-oriented individual who is comfortable on the phones and excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology
Managing the day-to-day relationships with private practice owners and admins to ensure high product adoption and satisfaction
Build experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells
Using surveys, customer interviews, and deep research to determine the best communication strategy for non-tech-savvy users
Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff
Working closely with stakeholders across the company to further hone messaging based on direct customer feedback

Our take

Nitra is attempting to play a part in the reshaping of the archaic financial systems we all interact with today, specifically targeting the inefficiencies of the US healthcare system. To do this, it is bringing transformational and disruptive digital finance to thousands of healthcare professionals struggling with complex medical business processes that do not align well to traditional forms of credit.

Nitra started with a credit card built specifically for doctors, and has since expanded its offerings to deliver expense management, product inventory management, and lending services. Its all-in-one platform is powered by machine learning and blockchain technologies, bringing physicians and medical clinics around the country the financial services they need and deserve.

Its vision is clearly an ambitious one, but one that has resonated with healthcare professionals and investors alike. Funding from 2022 has been used to scale the team and accelerate growth, all while launching its new products. Nitra also continues to add to the many benefits that come with the Nitra Visa Business Card, ensuring it remains a strong option for its users.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Mar 2026

$50m

SERIES B

Aug 2025

$22m

SERIES A

Total funding: $88m

Company benefits

Flexible vacation policy
Retirement benefits (401K match)
Equality - everyone at Nitra is an owner, when the company wins, you win
Comprehensive health, vision, and dental insurance options

Company HQ

World Trade Center, New York, NY

Leadership

Jonathan Chen

(Founder & President)

Serial entrepreneur. Built, launched and sold Boba meets Bagel in a few weeks. Founded FiscalNote, an aggregator of government data widely used in D.C. Also founded and was CTO of Pathover, an API-based intelligent routing and logistics solution to the last mile problem.

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