French Collections Associate, Elastic

• This individual should possess strong time-management and communication skills
• High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better
• Fluency in French
• You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling
• Degree preferably in Accounting, Finance, or Business
• 1+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention-to-detail, robust analytical skills and multitasking capabilities
• Strong customer service and creative problem solving skills
• Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs
• Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
• Positivity! We each love what we do and believe that a positive attitude matters

Desirable

• The primary responsibility of the Collection Associate is to collect payments on outstanding Accounts Receivables
• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure
• Contact customers, via email and phone, to secure outstanding balances
• Perform account reconciliations, as needed, to resolve any account discrepancies
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account
• Work with customers that have delinquent balances to negotiate payment plans
• Process customer credit card payments. Address any credit card declines with the customer
• Respond to customer inquiries within a 24 - 48-hour time period
• Confer with management to determine if additional actions are required for delinquent accounts