Senior Engineering Manager, UJET
Core Infrastructure
$170-190k
AI-powered contact center solutions
Posted today
AI-powered contact center solutions
201-500 employees
Posted today
$170-190k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role
- Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM
- Hands-on experience with IaC tools (Terraform)
- Proven track record of designing and operating scalable, reliable cloud systems
- Strong leadership, communication, and team-building skills
- Ability to balance strategic thinking with hands-on technical understanding
- Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS
Desirable
- Experience base image management, and automated upgrades
- Familiarity with multi-cloud or hybrid cloud environments
- Knowledge of security best practices in cloud infrastructure
- Comfort working cross-functionally with product, engineering, and operations teams
What the job involves
- Lead UJET’s Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform
- You’ll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades. Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users
- Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services
- Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades
- Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform
- Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows
- Drive continuous improvement in processes, automation, and infrastructure reliability
- Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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