IT Operations Engineer, Grafana Labs
$97-120k
Organization monitoring, visualization and observability platform
Posted today
Organization monitoring, visualization and observability platform
1001+ employees
Posted today
$97-120k
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 3+ years of experience working with Google Workspace, Okta, Slack, Zoom, or similar technologies
- 5 years of experience with Windows 10, MacOS, and Linux Operating Systems
- Proficiency with endpoint security (EDR and Antivirus) such as Crowdstrike, Sophos, or similar technologies
- Proficiency with Mobile Device Management (MDM) tools such as JAMF, Workspace One, or similar technologies
- Understanding of disk encryption across MacOS, Windows, and Linux
- Experience with Office / Office 365
- Experience with financial applications such as Expensify, Navan, Netsuite, etc. a plus
- Experience with domestic and international shipping is a plus
- Strong verbal and written communication skills with the ability to effectively communicate with all levels of employees and provide support globally
- A friendly, approachable, helpful customer service attitude
- Experience working in a “remote first” environment
- Empathetic, understanding, and humble
- Strong work ethic
- Experience working well in both a team environment and independently
- Inquisitive demeanor with the willingness to learn new technologies and responsibilities
What the job involves
- You will be responsible for fielding end-user IT requests involving software, hardware, and SaaS application issues
- Responsibilities involve high-touch customer service with a problem-solving approach to address incidents and requests through to resolution such as, but not limited to, installations, troubleshooting, Mac/PC/Laptop setup, and other special projects as assigned. In addition, you will also be responsible for discovering automatable tasks and reporting those to senior team members for implementation
- Finally, you will own the internal knowledgebase
- There is an emphasis to continue to write new articles into this database and keep current articles up-to-date
- Find gaps in current provisioning and de-provisioning automation and work with senior team members to implement improvements
- Provide end-to-end technical support for all IT products and services for Grafana employees (Grafanistas)
- Troubleshoot a range of problems, teaching or instructing users regarding end-user hardware, software, applications, etc
- Create and maintain IT Operations documentation, FAQs, and solutions
- Oversee the Service Desk, including managing/creating a service catalog and incident (break/fix) management
- Engages in research and in-depth troubleshooting to resolve technical issues
- Partner with People Ops to handle onboarding, offboarding, employee changes, and new hire training
- Handle equipment procurement and logistics for new hires, replacements, and refresh cycles
- Streamline and automate processes as needed
- Partner with senior team members to assist with more complex projects
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company values
- Share openly and default to transparency
- Respectfully empowered
- OSS is in our DNA
- We keep our commitments
- Seek diverse perspectives
- Don't let perfect get in the way
- Help each other thrive
Company HQ
Financial District, New York, NY
Articles
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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