Customer Success Manager, Bluesight
$105-115k
OTE
$75-85k
BASE
Medical intelligence automation vendor
Be an early applicant
Medical intelligence automation vendor
101-200 employees
Be an early applicant
$105-115k
OTE
$75-85k
BASE
101-200 employees
Company mission
To simplify the top complexities of hospital pharmacies.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company
- 3+ years of B2B Healthcare company experience in Account Management or Customer Success preferred
- The ideal candidate brings 3+ years of healthcare Customer Success experience that includes effective management of a large customer pool with SaaS contracts above $100k
- This candidate demonstrates an ability to balance strong, consultative customer service and consistently achieve performance metrics
- The role serves as the face of Bluesight, so it is critical the candidate demonstrates a clear and energetic communication style that is effective at both the executive and end user level of an organization
- Finally, the candidate must be a self-starter and demonstrate a history of success, multiple examples of taking initiative, and the ability to succeed in a fast-paced, high pressure environment
What the job involves
- We're looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their long-term success
- They will own the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution
- The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term
- Core Responsibilities:
- Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs)
- Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes
- Conduct regular business reviews with healthcare executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return
- Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value
- Track and report on key metrics for customer
- Customer Service Responsibilities:
- Be knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests
- Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores
- Vary service approach based on customer segmentation and delivery playbooks
- Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives
- Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues
- Acquire and maintain customer references
- Monitor and respond to NPS survey feedback and Customer Health scores
- Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
- Achieve annual renewal targets in partnership with Renewals Specialist
- Facilitate new growth opportunities and achieve annual growth targets
Our take
Bluesight (formerly Kit Check) is a software provider offering automated hospital pharmacy kit processing solutions to healthcare institutions. Bluesight's solution is improving medication safety by optimising its management process, which in turn reduces risks, improves efficiency, and brings cost savings to hospitals and pharmacies.
To date, Bluesight's Medication Intelligence™ solutions have been adopted by over 1,000 hospitals in the US and Canada and are directly responsible for reducing replenishment processing times by over 90% while improving pharmacy kit accuracy and safety.
Leading the way for automated hospital pharmacy kit processing, Bluesight is dedicated to driving innovative medication safety solutions for healthcare institutions and patients alike. As demand for its solutions continues to grow and on the back of impressive funding rounds, the company looks to keep up and remain at the forefront of automated pharmacy processing technology.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2016
$15m
SERIES C
Jan 2015
$12m
SERIES B
Total funding: $37.5m
Company benefits
- Unlimited Vacation
- Fully Remote
- Comprehensive Insurance
- Home Office Stipend
- Monthly Health & Wellness Stipend
- Short & Long Term Disability Coverage
- 401K Program (via Vanguard) with up to 4% company match
- Paid Parental Leave
- Investing Into Your Career Growth
- Local Meetup, Team & Company Retreats
Company HQ
Eisenhower East, Alexandria, VA
Leadership
Kevin MacDonald
(Co-Founder & CEO)Previously the Vice President of ODIN Technologies, as well as the Lead RFID Architect at Sun Microsystems.
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