Senior Client Engagement Professional, Epsilon
$64-84k
2+ days a week in office
Outcome-based marketing leader
Posted today
Outcome-based marketing leader
1001+ employees
Posted today
$64-84k
2+ days a week in office
1001+ employees
Company mission
To enable marketing that’s built on proof, not promises. We connect advertisers with consumers to drive performance while respecting and protecting consumer privacy and client data.
Role
Who you are
- Working on a team that provides day-to-day execution of a client project while receiving guidance and development from senior staff
- Collaborate with internal teams to maintain service quality throughout and after each engagement
- Working in a large, multicultural, and “matrixed” organization that is geographically dispersed
Desirable
- You have a collaborative mindset
- You enjoy breaking down and solving problems
- You enjoy working with clients and delivery teams
What the job involves
- As part of our transformation to a unified delivery model, Epsilon has formalized the Engagement Management function to orchestrate delivery of our products and services to our clients
- Moving from product-centric teams to functional service teams adds complexity and requires greater attention to the way we engage clients, and Engagement Management drives client outcomes and value through day-to-day partnership with clients and internal teams
- We lead orchestration and integration of Epsilon teams, products and services to deliver contracted work in a more consistent manner across functional teams
- Work within the Engagement Management team to execute activities for our client accounts
- Help to ensure client satisfaction with contracted Epsilon products and services
- Collaborate effectively across teams to deliver Epsilon products and services
- Support the engagement management team for assigned Client(s) by understanding financials, facilitating processes, and documenting key aspects of engagement
- Responsible for day-to-day engagement of program execution:
- Coordinating activity across Epsilon and client/partner teams
- Ensuring accurate documentation is in place to support campaign management (e.g., BRD writing/reviews, status reporting, operational reporting)
- A good understanding in client’s standard operating procedures (SOPs) and timelines
Our take
The last decade has seen huge growth in digital advertising revenues. For the first time in 2019, digital ad spending surpassed traditional ad spending in the U.S.
To market effectively, brands need a clear understanding of their customers. Epsilion provides connections between people and brands for marketers through its PeopleCloud platform, unifying otherwise disconnected marketing data into profiles of 250 million unique consumers. Once this data is assembled and anonymized, each profile is assigned a "COREID", a secure and verified profile that stays with the consumer. This allows Epsilon's customers to ensure that they are always reaching the right people with their marketing efforts, and that they are complying with increasingly strict privacy and data protection regulations.
Epsilon counts many well-known brands among its clients, including L'Oréal, Marriott, John Lewis & Curry's. In 2019, Epsilon was acquired by Publicis Groupe for $4.4 billion, one of the largest acquisitions in marketing history. The recent acquisition of Yieldify by Publicis and its future integration with Epsilon will greatly improve Epsilon's personalization capabilities and strengthen the company's offering to mid-market clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible hybrid working environment - our office is based in the iconic Television Centre in White City
- 25 days holiday per year + your birthday off + additional Epsilon Global Rest Days. Plus a day off each year for volunteer/charity work
- Pension Contributions
- Private Medical Insurance
- Life assurance
- Income protection insurance
- Mental Health & Wellbeing support: 24-hour online GP service and access to therapists, coaches and financial and legal specialists
- Enhanced family friendly policies including maternity, paternity, adoption, shared parental, fertility treatment, pregnancy loss, neo-natal and carers
- Work Your World: request to work anywhere in the world where we have an office for up to 6 weeks per year
- Cycle to Work scheme and on-site bike racks and shower facilities
- Free breakfast and fresh fruit, subsidised canteen and coffee bar, discounts in local shops, restaurants and gyms, plus a number of team social, sport and charity events throughout the year!
Company values
- Act with integrity - We are transparent and have the courage to do the right thing.
- Respect all voices - We embrace differences and foster a culture of inclusion and belonging.
- Empower with accountability - We trust each other to own and deliver on common goals.
- Work together to win together - We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose - We shape the market with big ideas that drive big outcomes.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
John Giuliani
(Executive Chairman, not founder)Formerly the President and CEO of Coversant Inc. They're currently the Executive Chairman of Yieldify and is on Member Board of Directors panel for Opendorse.
Salary benchmarks
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Diversity, Equity & Inclusion at Epsilon
- At Epsilon, we celebrate the differences that make us unique and embrace the similarities that unite us. It’s our mission to create an environment of empathy, belonging and collaboration. We harness this commitment to diversity, equity and inclusion and strive to pass it along to the clients and communities we serve. Find out more here: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
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