Implementation Manager, Planhat

• You’re part consultant, part project manager, part coach — and 100% customer-obsessed
• You’ve led complex software implementations (ideally in SaaS, CS, CRM, or RevOps ecosystems)
• You have the technical savviness to understand system architecture, integrations, and data flows — and the tenacity to figure things out
• You’re an exceptional communicator, both verbally and in writing — able to simplify the complex and lead with confidence
• You have strong project management skills — you can juggle multiple customers, priorities, and timelines without missing a beat
• You’re organized, structured, and meticulous with details, documentation, and stakeholder management
• You build relationships easily across org charts — from C-suite to system admins
• You’re comfortable facilitating workshops and executive sessions, both virtual and in-person
• You bring business acumen — you understand revenue, retention, and customer value, and you know how to move the needle
• You’re curious, collaborative, and never satisfied with “good enough.”

Desirable

• Your mission is to unleash the full power of Planhat for our customers — guiding them to achieve business outcomes, accelerate time-to-value, and drive long-term success
• You’ll lead enterprise-level implementations that combine strategic consulting, technical execution, and change management
• You’ll be the bridge between vision and reality — ensuring every implementation not only launches successfully but also sets our customers up for scalable, measurable impact
• We are one of the most versatile teams at Planhat
• We partner with customers across industries and regions, working closely with Sales, CS, Product, Enablement & Support to ensure every engagement drives value from day one
• We don’t just “implement software.” We design outcomes, enable teams, and champion adoption
• Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage customers through Planhat
• Facilitating a workshop for a CS leadership team to map out key process to drive revenue and retention ie. account planning, executive alignments, expansion plays
• Translating complex data architecture into an elegant customer insights dashboard that drives renewals and expansion
• Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved
• Be a product expert — deeply understand Planhat’s capabilities, features, and underlying logic. Confidently advise customers on how to best leverage the platform to meet their business outcomes
• Collaborate with technical deployment roles to design and execute data architecture, integrations, and workflows — bringing technical curiosity, tenacity, and problem-solving to every engagement
• Guide customers through best practices, leveraging Planhat to streamline workflows and maximize adoption
• Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes
• Facilitate enablement sessions — both virtual and in-person — to empower leaders, admins, end users to get the most from Planhat
• Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick and deliver lasting business impact
• Collaborate cross-functionally with Sales, CS, Product, Support & Enablement teams to ensure a seamless customer experience from presale to post-go-live
• Contribute to building our global implementation methodology — templates, playbooks, frameworks, and assets that scale excellence across customers
• Support ongoing customer needs through facilitation of onboarding services, ensuring continued success, adoption, and measurable impact on revenue and retention
• Success in this role opens multiple career paths — whether you want to lead large-scale programs, manage regional teams, specialize in enterprise consulting, or move into product and strategy roles

• Applications are considered on a rolling basis