Staff Solutions Architect, LaunchDarkly

• You have 10+ years of experience in enterprise software
• You have a hands-on technical background with a consultative approach
• You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment
• You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android
• You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices
• You have led teams through development process transformation
• You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers
• You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed
• You are a self‐starter and excited to take on hard problems
• You are passionate about helping customers and have a strong sense of ownership
• You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships
• You have a technical background and are interested in a customer-facing role
• You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath

Desirable

• Solutions Architects at LaunchDarkly are an elite team in our Professional Services organization who help companies achieve progressive delivery
• You will be a key contributor to the Revenue team, applying technical software delivery expertise to build relevant solutions for LaunchDarkly customers
• You will be the go-to technical resource for the account team and customers, working in a mix of paid Professional Services engagements and being a trusted advisor to organizations on an ongoing basis
• You will be responsible for collaborating with customers and partners to accelerate their product development capabilities while de-risking releases by teaching them effective release practices using LaunchDarkly products
• As you do so, you will create lasting enthusiasm for building great software products using the foundational principles of LaunchDarkly
• By joining LaunchDarkly, you will guide software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment
• You’ll be a catalyst for building centers of excellence with our customers, focused on modern release practices
• LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees
• Our goal is to help teams build better software, faster
• You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers
• Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes
• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation
• Provide expert guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality
• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints
• Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively
• Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends
• Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives