Partner Success Manager, Abridge
$80-130k
+ Equity + Commission
Powering deeper understanding in healthcare through purpose-built AI
Open for applications
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Open for applications
$80-130k
+ Equity + Commission
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- Proven experience as a Customer/Partner Success Manager or in a similar customer-facing role
- 3+ years of experience working in or with enterprise businesses, preferably health systems
- Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
- Clear and effective communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
- Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
- Strong problem-solving skills, with a proactive and results-oriented mindset
- Ability to multitask and manage multiple client relationships simultaneously
- Familiarity with CRM software and customer success tools is a plus
- Strong organizational and project management capabilities
What the job involves
- As a Partner Success Manager at Abridge, you will play a crucial role in ensuring the satisfaction, adoption, and growth of our solutions within our customers' environments
- You will be a key member of the commercial team and work closely with clinicians, administrators, executives, and additional stakeholders to understand their needs, provide ongoing support, and drive the successful utilization of our products and services
- You will report to Abridge’s Director of Partner Success
- Adoption Success:
- Build and maintain strong relationships with assigned customers including their clinicians to ensure retention and support continued growth
- Act as a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Abridge across the organization
- Understand user workflows, pain points, and objectives to align our solutions with their needs
- Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
- Proactively identify and address any issues or concerns raised by stakeholders and clinicians, collaborating with internal teams to provide timely resolutions
- Monitor and proactively communicate Abridge value, ROI and results including clinician satisfaction and adoption rates
- Proactively identify opportunities for improvement in end user experience and proactively address any adoption challenges identified within our data
- Partner Expansion:
- Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
- Conduct regular business reviews with key executive stakeholders to demonstrate value attainment, highlight growth and utilization, share learnings and best practices and align around continued opportunity to expand our collective impact
- Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI
- Track customer expansion metrics and contribute to revenue growth targets
- Partner Success Advocacy:
- Support clinician users in partnership with the clinical success team and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements
- Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience
- Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories
- Coordinate responses to technical issues with internal and partner stakeholders
Our take
Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in, it has developed a HIPAA-compliant AI platform that transcribes, structures, summarizes, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2024
$150m
SERIES C
Oct 2023
$30m
SERIES B
Total funding: $207.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company values
- The obstacle is the way
- Choose action
- Taste good things
- Help others win
- Honor humanity
Company HQ
Downtown, Pittsburgh, PA
Articles
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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