Director of Customer Success Manager, Vectra AI
AMS
$190-240k
+ Incentive plan eligibility' + Participation in the employee equity plan (stock options)
More information about location
Using AI to detect cyber threats
Posted today
Using AI to detect cyber threats
501-1000 employees
Posted today
$190-240k
+ Incentive plan eligibility' + Participation in the employee equity plan (stock options)
More information about location
501-1000 employees
Company mission
To make the world a safer and fairer place by using AI to see and stop threats before the become breaches.
Role
Who you are
- To succeed in this role, you must be results-driven, customer focused, technologically savvy, and skilled at building internal and external partnerships!
- 10+ years of experience in customer facing roles with enterprise class software, at least 5 years in a Customer Success role
- 4+ years in a management role (direct reports), second line management experience preferable
- Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers
- Networking and Cybersecurity experience is highly desired
- A strong work ethic, exhibiting leadership by example
- Excellent leadership and team management skills including the proven ability to recruit, mentor, and motivate
- Ability to develop and manage business solutions for complex problems
- Strong interpersonal and relationship skills with a willingness to develop open and honest professional relationships
- Strong business writing skills
- An analytical mind with the demonstrated ability to make data-driven decisions
- Ability to adapt to a frequently changing and growing environment, which may result in changed priorities or changed job duties
- Travel 25%
What the job involves
- The Director of Customer Success, AMS is a strategic leader that focuses on value delivery with a customer-first mindset and drives retention and expansion
- In this role you will ensure the success of Vectra’s customers throughout the customer journey, help to develop the success strategy and act as the customer advocate with internal teams
- Manage and grow teams of Customer Success Managers and Technical Account Managers
- Develop success strategies to improve the customer experience and drive best-in-class retention
- Drive standardization of customer management cycles, and identify revenue growth opportunities
- Analyze customer telemetry to identify trends and value delivery opportunities
- Improve the customer experience throughout the value journey
- Develop feedback loops with the Product team
- Own customer escalations
- Build strong relationships with customers and internal leaders
- Deliver monthly reporting and analytics covering the Customer Success goals
Our take
With the increasing advancement of technology, the need to keep our data safe and secure has never been greater. With cyber-attacks on the rise, companies are looking for ways to deter this problem.
Vectra AI has developed an AI-driven cyber security platform that detects attacker behaviors regardless of location. The company continuously creates unique algorithm models for a host of current and new threat scenarios. What sets it apart from its competitors is the fact that its AI platform excels in detecting, clustering, prioritizing, and anticipating attacks. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks.
Vectra AI has seen considerable global growth through its continued focus on platform innovation. Its expansion into new markets and locations has firmly established it as one of the top (award-winning) cybersecurity options on the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2021
$130m
SERIES F
Jun 2019
$100m
SERIES E
Total funding: $352.3m
Company benefits
- Vectra is proud to offer competitive benefits plans and comprehensive wellness programs for employees and their families (Varies by Country)
- Unlimited PTO
- Healthcare Packages
- Global Wellness Days
- Employee Assistance Programs
- Parental Leave
- Fertility Assistance
Company values
- Customer First - We consistently put customers first and care deeply about their success. This is where trust comes from, which is essential in everything we do
- Integrity - We conduct business with integrity and don’t ignore it when the pressure is on. Passion plus integrity enables excellence to shine through naturally
- No Drama Teamwork - We engage in lively and challenging debates and have the courage to be open-minded and change our views. This is how Vectra ensures customer success
Company HQ
West Valley, San Jose, CA
Articles
Leadership
Hitesh Sheth
(President & CEO)Former COO of Aruba Networks.
Salary benchmarks
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