Senior Implementation Project Manager , TigerConnect
Travel up to 50%
Healthcare collaboration platform
Be an early applicant
Healthcare collaboration platform
201-500 employees
Be an early applicant
Travel up to 50%
201-500 employees
Company mission
To simplify the working lives of healthcare professionals so they can deliver better patient care and experience greater job satisfaction.
Role
Who you are
- 12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment
- Expert knowledge of project management methodologies and tools with demonstrated proficiency with project planning, research, and analysis
- Understanding of systems, development methodologies, solution architecture, systems administration, and tools and processes that support business systems
- Experience establishing and delivering proper/formal Organizational Change Management, education, and training as a part of delivering projects
- Demonstrated ability to create engaging, cogent, succinct, and well-edited presentations and deliver communications to stakeholders, including executive leadership
- Project management certification (e.g., PMP, CSM, etc.) preferred
- Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
- Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
- Ability to communicate technical information to non-technical audiences
- Self-starter who is accountable, dependable, and a team player
- Ability to work in a fast-paced environment, maintaining flexibility and performing at a high level when faced with time constraints
- Passion, integrity, high energy, and a sense of humor will contribute to the success
- Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining precise attention to detail
- Healthcare industry knowledge and experience preferred
- Ability to travel up to 50%
What the job involves
- We are seeking an experienced and highly motivated Senior Implementation Project Manager to lead the implementation of our TigerConnect solutions for clinical workflow optimization. The Senior Implementation Project Manager is integral to the Customer organization’s PMO team providing exceptional administrator and implementation expertise
- Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully
- You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget. You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved
- The Senior Project Manager possesses business acumen and sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership
- You will be a champion of Project Managment process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output
- Implement the TigerConnect solutions and products by leading the initial software build; this will include:
- Identify and mitigate project risks and develop contingency plans as needed
- Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues
- Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration
- Conduct lessons learned at Project Closure and identify opportunities for process improvement inside and outside the PMO
- Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project
- Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and support customer onboarding
- Generate custom reports regarding project status, budget, metrics, and resource allocation producing critical insights for executive and leadership reporting and decision-making
- Actively lead conversations regarding use cases and capabilities and solicit user feedback and suggestions throughout the implementation
- Provide professional level customer service to executive leadership and key stakeholders with applicable metrics on business objectives while continually improving reporting models to achieve strategic decisions
- Ensure adherence to project management best practices, including risk management, change management, TigerConnect workflow implementation standards, and quality assurance
Our take
TigerConnect unifies the whole healthcare system under one platform, enabling users to connect to hospitals, healthcare providers, patients and their families within one easy to use, secure interface.
According to the Joint Commission Center for Transforming Healthcare, almost 80% of serious medical mistakes involve miscommunication between caregivers. TigerConnect effectively minimises errors in comms and the sharing of critical data between departments, meaning greater efficiency and quality of care.
As many healthcare organizations remain stuck in the technological dark ages, TigerConnect is leading the way in the digital transformation of clinical collaboration. This enables the company to play a key role in strengthening patient care, cutting costs and streamlining the workflows that keep people healthy.
Steph
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2020
$45m
SERIES D
Nov 2015
$50m
SERIES C
Total funding: $129.1m
Company benefits
- Health Insurance: Excellent medical, dental and vision insurance
- Savings: 401k matching program for all US employees and Savings Fund program available for all Mexico employees
- Flexible Work Location: Remote and hybrid onsite
- Flexible Time Off: Flexible time off policy with no limit on days off
- Wellness Days: Company-wide wellness days throughout the year
- Wellness Program: Quarterly wellness allowance to help support your well-being
- LinkedIn Learning: Self-paced learning and development via LinkedIn Learning
- Home Office Reimbursement: Allowance to cover your home office setup expenses
- Headquarter Location: Office space in major tech ecosystems in Los Angeles and Mexico City
Company HQ
El Segundo, CA
Leadership
Sean O'Neal
(CEO)Prior to joining TigerConnect in 2025, Sean was a President & Functional CEO of SaaS and CPO at Sinch. He was also a Writer for Forbes Business Council.
Tim Goodwin
(CTO)Prior to joining TigerConnect in 2020, Tim was the CTO at Vacasa, an SVP/CIO of Digital Channels at Fiserv, and a GM of Software Development at M-Com.
Sheeza Hussain
(CGO)Prior to joining TigerConnect in 2025, Sheeza was a Market President of Enterprise at Press Ganey, CGO at SteadyMD, and CCO at Biofourmis.
Brian Kaminski
(CCO)Prior to joining TigerConnect in 2023, Brian was a Value Advisory Ecosystem Member at Customer Value Community and CCO at Perceptyx and Conversica.
John Montealegre
(CFO)John joined TigerConnect in 2014 as the Chief of Staff to the CEO. He then became the VP then Senior VP of Finance before moving into he role of CFO in 2022. Previously, he was the Head of Sales at Pitzi and an Associate at McKinsey & Company.
Saurin Shah
(CPO)Prior to joining TigerConnect in 2023, Saurin was a Senior Director/VP of Product Management at Medallia. He also spent 6 years at Salesforce as a Director then Senior Director of Product Management.
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