Customer Support Advocate, ServiceTitan

$40.4-54k

+ Annual bonus & Equity

Quickbooks

Entry and Junior level

Remote from US

More information about location

All-in-one operating platform for trades

Job no longer available

All-in-one operating platform for trades

1001+ employees

B2BHome improvementReal EstateSaaS

Job no longer available

$40.4-54k

+ Annual bonus & Equity

Quickbooks

Entry and Junior level

Remote from US

More information about location

1001+ employees

B2BHome improvementReal EstateSaaS

Company mission

To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.

Job

Company

Role

Who you are

Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
Self-motivated and able to master complex software
An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities
Quickbooks/accounting knowledge a plus

What the job involves

As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless
Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions and workflows that best meet customer needs
Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes
Champion customer needs by sharing feedback and concerns with internal stakeholders

Our take

ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.

The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.

2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.

That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

18% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (4.5)

Company

Funding (last 2 of 9 rounds)

Nov 2022

$365m

SERIES H

Jul 2021

$200m

SERIES G

Total funding: $1.5bn

Company benefits

Flexible time off
Fully paid individual medical, dental, and vision coverage
Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
Tax free savings via HSA, FSA, and Dependent Care FSA
401(k) match
Personal development programs and annual learning budget
Medical plan with up to $20,000 in fertility coverage
Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
Adoption support including reimbursement of up to $20,000
Bereavement leave for loss of a pregnancy or loved one
Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more

Company HQ

Downtown, Glendale, CA

Leadership

Ara Mahdessian

(CEO)

They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.

Vahe Kuzoyan

(President)

Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.

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