Product Manager, Shift4
SkyTab Gift and Loyalty
More information about location
Commerce-enabling technology
Job no longer available
Commerce-enabling technology
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- A deep understanding of restaurant operations, challenges, and customer behavior, as well as a proven track record of developing and optimizing competitive loyalty programs
- 2+ years of product management experience in a fast-paced environment, preferably within the restaurant or food & beverage industry
- Strong understanding of restaurant operations, challenges, and customer loyalty trends
- Experience with loyalty programs, particularly in the restaurant/foodservice or retail space
- Excellent communication, analytical, and problem-solving skills
- Ability to thrive in an Agile environment with a fast-moving product development cycle
- If you're passionate about revolutionizing restaurant customer loyalty, and you're looking for a fast-growing, high-impact role in a company set to expand globally, we’d love to meet you!
What the job involves
- As a Product Manager for our Loyalty Program, you'll play a crucial role in shaping and evolving our Point of Sale (POS) system to elevate customer loyalty, drive engagement, and power the next generation of restaurant experiences
- With our rapid growth trajectory and exciting expansion into international markets in 2025 and beyond, this is a unique opportunity to thrive in a high-velocity, dynamic environment
- You’ll work closely with cross-functional teams to deliver powerful, intuitive features that provide lasting value to both restaurant operators and their customers
- Take full ownership of the Loyalty Program product, managing the vision, strategy, and roadmap to ensure it aligns with both customer needs and business goals
- You'll be the go-to person for all things loyalty, driving the product's success and positioning in the market
- Lead the end-to-end product development lifecycle, from ideation and concept through to delivery
- You’ll ensure that features are developed on time, meeting target release dates and timelines, while aligning with the larger strategic objectives of the business
- Conduct in-depth research with restaurant owners, managers, and customers to gather insights that inform product decisions
- Continuously monitor user feedback to refine and iterate the loyalty program, ensuring it resonates with target audiences and addresses pain points effectively
- Champion a seamless and engaging user experience for both restaurant staff and customers
- Collaborate with design teams to ensure the loyalty program is intuitive, user-friendly, and enhances overall POS system usability, maximizing customer satisfaction
- Work closely with engineering teams in an Agile environment, writing user stories, defining acceptance criteria, and prioritizing backlogs
- You’ll bring technical expertise to ensure the product is built efficiently, with a focus on quality and scalability
- Collaborate with marketing, sales, customer success, and engineering teams to ensure alignment on product priorities, feature development, and go-to-market strategies
- You'll foster strong communication and teamwork across departments to drive success in the loyalty program's launch and ongoing improvements
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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