Customer Care Associate, Choco
France, Multilingual
3-5 days a week in office
Enabling a sustainable food system
Open for applications
Enabling a sustainable food system
201-500 employees
Open for applications
3-5 days a week in office
201-500 employees
Company mission
To lead a change in one of the oldest industries on the planet.
Role
Who you are
- Fluent in French and English (C1+ in both written and spoken)
- 2+ years in customer-facing roles in high-speed, tech-enabled environments
- Excellent communicator — clear, warm, and structured under pressure
- Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
- Curious and tech-adaptable — you embrace change and pick up tools quickly
- Empathetic and solution-focused — you care deeply about customer outcomes and team impact
What the job involves
- As a Customer Care Associate at Choco, your mission is to make every support interaction feel seamless, human, and empathetic — even when the situation is messy
- You’re the calm in the storm when things don’t go to plan
- Whether it’s a product bug, a blocked supplier, or an urgent last-minute fix, you act fast and communicate clearly — turning stress into trust
- This isn’t a ticket-factory role. You’ll solve real problems for real food businesses — while collaborating across Choco to make our product and service better every week
- It’s customer support, but smarter, faster, and more human
- Be a trusted point of contact for our French customers via chat, email, and WhatsApp
- Collaborate with external agents — coaching and supporting quality in your market
- Troubleshoot with confidence and escalate clearly when needed
- Spot patterns in recurring issues and share ideas to fix them at the root
- Help us adopt new tools and workflows — especially automation and AI
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. Because of this, it has a large and rapidly growing userbase and its supply chain now links more than 31,000 businesses globally, with more than £1.2 billion in goods traded on its platform.
It's also raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It now has eyes on expansion, currently working with clients across the U.S. and Europe but also planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$29.4m
LATE VC
Dec 2022
$38.8m
LATE VC
Total funding: $342.9m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Khachab
(Co-Founder & CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE.
Julian Hammer
(Co-Founder)Before co-founding Choco, they freelanced in Product & Marketing with Ace & Tate, BuzzHire and UpLabs. Before that, they were a Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
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