Technical Account Specialist, LightEdge Solutions
Cloud hosting, colocation & consulting
Job no longer available
Cloud hosting, colocation & consulting
201-500 employees
Job no longer available
201-500 employees
Company mission
To create and capture opportunities for our clients through the right solutions targeting the right problems.
Role
Who you are
- The ideal candidate is motivated, innovative, excellent with customer relationships, and excited to learn new technologies
- 2-3 years of experience in a technical support or system administration role with knowledge of supporting / administering:
- Windows and or Linux server Operating Systems
- Virtualization technologies (VMware preferred)
- Server hardware understanding (Dell or HP a plus)
- Firewalls (Windows, Linux, Cisco ASA, or FortiGate)
- DR/Backup Technologies (Zerto/Veeam)
- Understanding of basic networking principals
- Working knowledge of VPN setup and troubleshooting
- SAN experience preferred
- Excellent written and verbal communication skills
- Problem-solving skills and the ability to prioritize
- Possess the ability to comprehend and execute documented escalation procedures
- Interpersonal skills: telephone skills, communication skills, active listening, and customer care
- Ability to work in a team and communicate effectively
What the job involves
- Technical Account Specialists are responsible for supporting LightEdge’s high priority, complex customers who require a broad range of technical support across their environments, including hardware, network, storage, and operating systems
- This high-profile position works with a small subset of top customers and is accountable for their success and rapid responsiveness
- Technical Account Specialists work closely with assigned Technical Account Managers and contribute to the overall success of our top accounts
- This position reports to the Manager of Technical Account Management and works closely with all departments to ensure continued customer success
- Engage with assigned customers on the phone, in person, and through the customer portal to resolve issues
- Support complex customer environments utilizing a variety of platforms and technologies
- Assist with troubleshooting and monitoring TAM customers
- Apply a proactive support approach to prevent avoidable environment downtime
- Maintain and support end user IPSec and SSL remote-access VPN solutions
- Monitor, analyze, and support the operation of the LAN/WAN infrastructure and servers to ensure reliable, secure, and efficient day-to-day network operations
- Produce, maintain, and update technical documentation
- Assist with management of customer VMware environments, including ESXi hosts, vCenter, and virtual machines
- Document required problem information in the ticket system. Update tickets with appropriate journal entries of all activities and resolutions
- Perform system administration functions as directed by customers, including firewall patching, allocating storage, tuning system performance, monitoring backups, performing restores, and maintaining system documentation
- Participate in on-call rotation
- Perform other duties as assigned
Our take
Founded in 1996, LightEdge Solutions is a leader in public cloud and enterprise IT technology solutions, with a focus on private, public, hybrid and multicloud colocation. Its solutions help companies connect to the cloud at a faster pace and with less hassle. It has supported more than 1300 large organisations through 12 data centres in 8 US markets.
With its solid rooting in the industry and the experience to match, it’s no surprise that LightEdge’s offerings have grown to include a full suite of digitisation solutions. From IT infrastructure optimisation to bolstering cybersecurity, Lightedge benefits from catering to a wide range of enterprise needs.
Since its buyout by GI Partners in 2021, LightEdge has embarked on a series of acquisitions itself. With four companies bought since 2021, it has stepped up successfully into this new portfolio role - and these acquisitions should keep LightEdge stable and ripe for further growth for a long time to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2004
$5m
GROWTH EQUITY VC
Total funding: $5m
Company benefits
- Health, Vision & Dental
- Life & Long-Term Disability Insurance
- 401(K) Match
- PTO, Sick/Personal Time & 10 Paid Holidays
- Paid Maternity, Paternity & Adoption Leave
Company HQ
Downtown Des Moines, Des Moines, IA
Leadership
Jim Masterson
(CEO & President)Previously SVP of Sales and Marketing for Terabeam, and VP of Applications and Marketing at Rhythms NetConnections. Was also an Executive Director for U S WEST.
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