Solutions Engineer, Auror
$139-165k
+ Equity + Bonus
3-4 days a week in office
Retail crime intelligence platform to make communities safer
Be an early applicant
Retail crime intelligence platform to make communities safer
201-500 employees
Be an early applicant
$139-165k
+ Equity + Bonus
3-4 days a week in office
201-500 employees
Company mission
To build a retail crime intelligence platform that connects people and organisations with timely intel to proactively reduce the impacts of crime in retail stores and in our communities.
Role
Who you are
- You have hands-on experience in a technical pre-sales, solutions engineering, or technical implementation role working with facial recognition, LPR, CCTV, or physical security technology — the specific path matters less than a genuine ability to translate customer needs into technical solutions. Experience with facial recognition or subject recognition technology is a strong advantage
- You're comfortable discussing IT infrastructure at a high level and assessing how our technology fits into a customer's existing environment — flagging practical requirements like Linux fundamentals or mobile device compatibility that affect deployment
- You bring a structured approach to problem-solving — you gather information methodically, identify root causes, and don't jump to solutions before you've understood the problem
- You're comfortable with ambiguity and able to prioritise across multiple concurrent customers and opportunities
- You take privacy and ethical use of technology seriously, and you're confident discussing data handling, retention policies, and responsible AI with customers who ask hard questions
- You're a self-starter who improves the systems around you — if you notice a gap in documentation or a repeated question that should have a better answer, you fix it
- You have (or can quickly build) a working understanding of retail case management software and how Auror drives value through risk detection, so you can speak to the software experience, not just the hardware behind it
- If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you
What the job involves
- As Auror expands its recognition technology product portfolio — including License Plate Recognition (LPR) and Auror Subject Recognition (ASR) — and the range of hardware these integrate with, we're looking for a Solutions Engineer who thrives at the sharp end of a customer conversation: someone who can hear "we're not sure this will work for us," stay composed, and think on their feet to showcase these new product capabilities to existing & new customers
- This is a customer-facing technical role spanning pre-sales engineering, proof-of-concept design, and ongoing technical advisory as customers expand or evolve their deployments
- You'll understand what customers are trying to solve and translate that into the technical fit, the confidence to buy, and a clear path to deployment — partnering with Product, Sales, Customer Success, and Implementation teams throughout, and staying engaged as the technical escalation point as new deployments ramp up
- You're equally comfortable holding your ground with a sceptical IT manager as you are running a live product demo for a retail operations team — and you don't rattle when a customer pushes back
- Auror provides the software layer for these technologies, but requires the customer to have/procure the correct hardware (cameras, servers etc) for our recognition technology solutions to work effectively
- Therefore, this role needs to be able to explain the end-to-end solution, what hardware is required for their environment, and how to effectively implement it
- Join sales calls as the technical subject matter expert for LPR and ASR — handling product deep-dives, capability questions, and technical objections with confidence
- Run technical discovery sessions to understand customer environments, existing infrastructure, and integration requirements
- Scope solutions accurately, identifying risks or constraints early so Sales teams can set the right expectations
- Produce technical documentation and implementation plans to support proposals — including integration guides, third-party hardware compatibility requirements, and site assessment summaries
- Deliver compelling, tailored demonstrations of Auror's Core product and LPR / ASR solutions to technical and non-technical audiences
- Design proof-of-concept scope and success criteria — right hardware, network conditions, and use case alignment — in partnership with the Technical Project Management team, who own implementation
- Track and report on PoC outcomes against the goals you set, synthesising findings for Sales and internal stakeholders — and feeding learnings back into how future PoCs and pitches are shaped
- Serve as a trusted technical advisor to prospects and existing customers — fielding questions about system architecture, data handling, privacy, and integration pathways
- Guide existing customers through the technical requirements of expansion — new camera rollouts, additional stores, or environment changes — covering placement, network configuration, lighting, and data flows
- Translate customer technical requirements into clear briefs for the Product and Deployment teams
- Work closely with Product to surface recurring technical objections, capability gaps, and customer feedback that should shape the roadmap
- Partner with Customer Success to hand off technical context cleanly as customers move from PoC into live use, and stay looped in as new technical needs surface
- Act as the sales team's technical backup through the deal cycle — unblocking objections and building customer confidence at the moments that matter most for a decision
- Feed insights from the field into Sales enablement materials and product positioning
- Build a strong, collaborative relationship with the Technical Project Management team, ensuring PoC designs and technical requirements translate cleanly into scoped, successful deployments
- This role reports to Jon Briegel, Director Solutions Engineering
Our take
Across the globe, profit-motivated and organised crime costs trillions of dollars each year, with retail theft costing the world over $100B annually. However, shoplifting has become an “accepted” business cost, often unreported and unsolved, and businesses factor theft costs into their budgets and forecasts. Auror’s platform for retailers is focused on preventing crime, reducing loss, and making stores safer.
The company uses data visibility technology for fast and easy reporting of crime, providing crimefighters with the intelligence they need to not only solve more crime but also provide insights into how to prevent future shoplifting. Connected with over 2,000 law enforcement agencies, it drives a 50% improvement in debt recovery rates and resolves cases that would ordinarily never be investigated within two weeks.
The company has expanded globally, with offices in New Zealand, Australia, the USA, and the UK, and works with some of the largest retailers in these countries, including Walmart, Woolworths, and Coles. Auror’s successful expansions and proven product have it well set to be at the centre of greatly reducing retail theft across the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$51.7m
SERIES C
Dec 2021
$20m
LATE VC
Total funding: $91.6m
Company benefits
- Employee Share Scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome-focused, but recognize there is more to life than work. We promote a healthy work/life blend
- Shorter Working Week: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
- Mental and Physical Health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell)
- Private Health Care (Medical): Auror automatically enrols you into our private healthcare plan
- Family-Friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers
- Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement
- Making an Impact: You’ll work to solve interesting problems and help us keep communities safe.
Company values
- Own Your Impact
- Make it Magic
- Master Simplicity
- Take Action
- Win Together
- Be Curious
Articles
Leadership
Tom Batterbury
(Co-Founder & Chief Strategy Officer)Former Management Consultant & Business Analyst. Previously worked as a Consultant (Strategy and Operations) at Deloitte New Zealand, and was a Marketing Tutor at the University of Otago.
Phil Thomson
(Co-Founder & CEO)Former Young Managers' Advisory Board Member at the New Zealand Institute of Management Inc., and former Board Member at the New Zealand Council of Legal Education. Previously worked as an Associate (Intellectual Property) at Simpson Grierson and was a Business Consultant at Dashing Consultants.
James Corbett
(Co-Founder & CTO)Former Software Developer at Xero, and previously worked as a Consulting Analyst at Deloitte.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Auror
Share this job
View 2 more jobs at Auror