People Operations Generalist, Kooth
$58.9-62k
+ Equity program
Personalised digital mental health care platform
Be an early applicant
Personalised digital mental health care platform
201-500 employees
Be an early applicant
$58.9-62k
+ Equity program
201-500 employees
Company mission
To create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- Success in this role requires strong organization, attention to detail, and sound judgment, alongside an approachable, responsive communication style
- The ideal candidate takes ownership, handles sensitive information with discretion, and identifies practical ways to improve processes and support colleagues across Kooth
- At least 1–3 years of experience in an HR support or generalist role, with exposure to onboarding, employee records, benefits, and day-to-day HR administration
- Hands-on experience administering employee benefits and supporting employees with benefits questions
- Working knowledge of federal, state, and local employment laws, including equal employment opportunity requirements; experience supporting employees across multiple states is a plus
- Experience using an HRIS to maintain employee data, process changes, and support onboarding and benefits workflows. Experience with Rippling or a similar platform is a plus
- Comfort using Microsoft Office and Google Workspace, particularly spreadsheets, documents, and shared files
- Strong written and verbal communication skills, with the ability to explain processes clearly and respond with care
- Excellent organization and attention to detail, with the ability to manage competing priorities and meet deadlines
- Sound judgment and discretion when handling confidential information, along with the ability to recognize when an issue needs additional guidance
- A collaborative, service-minded approach and a willingness to take ownership, solve problems, and continue developing your HR knowledge
What the job involves
- The People Operations Generalist supports a positive, consistent employee experience by keeping day-to-day People Operations running smoothly
- This role partners closely with the People and Talent teams to coordinate onboarding, administer benefits and leave, maintain accurate employee records, and support offboarding
- Partner with the Talent team to coordinate a smooth transition from offer acceptance through onboarding, ensuring accurate information and timely communication
- Coordinate pre-employment requirements, including background checks, employment eligibility verification, and required documentation, in line with established processes
- Facilitate new hire orientation and work with managers and key stakeholders to tailor onboarding to each colleague’s role and needs
- Assign and track onboarding and other required training through our HRIS (Rippling) and LMS (Litmos) platforms, following up to ensure completion by established deadlines
- Administer employee benefits, including enrollments, qualifying life event changes, records, and open enrollment activities
- Work with benefits carriers, providers, and the People team to resolve questions and issues, providing clear, timely support to colleagues
- Monitor benefits information in the HRIS, troubleshoot discrepancies, and coordinate updates to maintain accurate records
- Coordinate leave administration, ensuring requests, documentation, and HRIS updates are processed accurately and on time
- Support payroll-related inquiries and employee changes, partnering with the appropriate teams to resolve issues
- Maintain complete, accurate employee records in the HRIS and designated document systems, protecting confidential information
- Process employee changes and keep trackers, documentation, and workflows up to date
- Coordinate offboarding activities, including exit interviews, employee communications, and records updates; support termination meetings alongside the appropriate People team member
- Support responses to unemployment claims and preparation for hearings, in partnership with the People team
- Identify opportunities to simplify administrative processes, improve data quality, and strengthen the employee experience
- Help employees and managers understand and apply Kooth’s policies, benefits, and People processes
- Support compliance with applicable federal, state, and local employment requirements, including wage and hour rules, employment eligibility documentation, and required labor law notices
- Recognize sensitive or complex employee matters and escalate them promptly to the appropriate People team member
- Stay current on relevant HR practices and employment requirements, sharing updates and recommendations with the team
- Contribute to People projects, training initiatives, and other priorities as business needs evolve
Our take
Kooth offers free-at-the-point-of-access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat.
All users sign up anonymously for the service and there's no digital tracking of session IP addresses - thereby providing a safe space where people can get the support they need. As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. This was a testament to the important contribution its services made at a time when people and businesses wanted to prioritise well-being. Another point of success for the company was its 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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