Senior Account Manager, IXL Learning
MyTutor
Office located in Old Street, London
E-Learning providers
Be an early applicant
E-Learning providers
1001+ employees
Be an early applicant
Office located in Old Street, London
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touchpoints for multiple accounts
- You possess exceptional communication skills, both verbal and written, and you are a strong presenter
- We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity
- BA/BS Degree
- 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
- Classroom experience and/or a related educational field preferred
- Exceptional communication skills, written and verbal
- Strong presentation skills
- Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
- MS Office, Google Suite computer skills. SalesForce experience a plus
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research and problem-solving skills
- Proven ability to work effectively across teams
- Comfortable with technology and passionate about bringing technology into the classroom
What the job involves
- In this role you will be developing and managing relationships with school administrators across the UK to ensure customer satisfaction throughout the customer life-cycle. You will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage
- You will handle Tutoring renewals, expansions, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals
- Proactive communication to customers throughout the year to provide best in class service
- Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the account
- Responsible for renewals including expansions and all transactional components
- Work with field sales to develop and manage targeted campaigns to expand within existing accounts
- Understand all facets of the MyTutor platform, demonstrating both technical and operational expertise
- Curiously learn and develop true alignment with internal IXL Learning systems and processes
- Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
- Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences
- Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
- Accurately track all customer related activities, communication and opportunities in salesforce.com
- Gather customer feedback to help improve and enhance product offerings
Salary benchmarks
Our take
IXL Learning has been creating software solutions for education since the late 90s and now has more than 17M students worldwide using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a growing portfolio and a clear vision for global expansion, IXL shows no signs of slowing down. It's 2022 acquisition of Curiosity Media, the company behind Fluencia, and its more recent purchase of UK-based MyTutor highlight this commitment to broadening its reach and impact in online learning. And as it continues to build on these moves, the company is set to further strengthen its presence worldwide and shape the future of digital education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Paul has been serving as the CEO of IXL LEarning since 1998.
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