Lead Account Manager, Exotec
Warehouse Automation, BENELUX
Automated robotics for warehouses
Be an early applicant
Automated robotics for warehouses
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver transformative results for order fulfilment operations.
Role
Who you are
- Experience in Account Management, Customer Success, Operations Management, Supply Chain, Logistics, Warehouse Operations, or Service Delivery
- Strong customer-facing skills and experience managing demanding stakeholders
- Ability to navigate complex organizations and coordinate cross-functional teams
- Commercial awareness with the ability to identify growth opportunities within existing accounts
- Experience working in logistics, warehouse automation, intralogistics, manufacturing, industrial services, or a similar environment is highly valued
- Excellent communication, influencing, and problem-solving skills
- Fluent English required; additional languages are a plus
What the job involves
- Own the strategic relationship with a portfolio of customers, serving as their primary point of contact for service performance, escalations, and long-term success
- Lead regular business reviews and governance meetings with customers, ensuring transparency on KPIs, system performance, ongoing actions, and improvement plans
- Partner closely with Area Managers, Maintenance teams, Product, Performance Engineering, and Support functions to resolve customer concerns and drive operational excellence
- Act as the voice of the customer internally, translating customer feedback and business needs into actionable improvement initiatives
- Identify risks, challenges, and opportunities within customer accounts, coordinating proactive action plans to maintain customer satisfaction and contract performance
- Support customer growth by identifying upselling opportunities, service extensions, and additional value-added solutions aligned with customer needs
- Oversee the successful transition of customer sites from Deployment to Maintenance, ensuring a seamless handover and clear ownership model
- Monitor contractual performance, service levels, and commercial commitments while ensuring alignment between customer expectations and operational delivery
- Drive continuous improvement initiatives that enhance system reliability, service quality, and the overall customer experience
- Build trusted relationships with key customer stakeholders, from operational teams to senior leadership, acting as a long-term partner to their business
Our take
Warehouse fulfilment can be a time-pressured and exhausting atmosphere for workers. Exotec is a robotics company delivering automated software and hardware for the goods-to-person warehouse industry, aiming to alleviate the pressures for workers.
With a view to improving operational efficiency, resiliency, and warehouse working conditions, Exotec has developed conveyor belt systems, in-house transport systems, and workstations that reduce the energy exerted by human workers. Its flagship product, the Skypod, is an autonomous mobile robot programmed to deliver goods from shelves to workers. It prioritises the most urgent orders received on the warehouse’s systems, maximising efficiency.
Exotec’s has some big-name clients, fulfilling warehouse management needs for the likes of Decathlon and Uniqlo. Considerable funding has accelerated its expansion from Europe into the US. It has also made inroads into Japan with new partnerships with integrated logistics provider Alps Logistics and fulfilment service acca International.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$335m
SERIES D
Sep 2020
$90m
SERIES C
Total funding: $445.7m
Company benefits
- Family Comes First: We want our employees to be stress-free when welcoming a new member of the family. Support for childcare, maternity and paternity leave are some of the perks we offer.
- Healthcare & Retirement: We offer competitive local healthcare packages to make sure our employees and families are taken care of.
- Vacation Package & PTO: We appreciate our employees and value that they need time away from the office to unwind and recharge their batteries.
- Mobility Opportunities: Dreaming of a new adventure? Internal and international mobility is always an option if our employees want to explore new horizons.
- Bonuses & Stock Options: On top of offering stock options, everyone at Exotec receives the same company bonus each year if we’ve reached our goals together.
- Training & development opportunities: On top of offering stock options, everyone at Exotec receives the same company bonus each year if we’ve reached our goals together.
Company HQ
Wasquehal, France
Leadership
Romain Moulin
(CEO)Previously Robotics Architect at GE Healthcare, CTO at BA Systèmes and Robotics Designer at Astrium.
Renaud Heitz
(CTO)Previously a Software Robotics Architect at GE Healthcare, Robotics Software Designer and Developer at BA Systemes and Member of the Wind Energy Control Team at General Electric.
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