AI Agent Product Manager, Wonderschool
More information about location
5+ days a week in office (Rincon Hill, CA)
Marketplace for child care
Open for applications
Marketplace for child care
101-200 employees
Open for applications
More information about location
5+ days a week in office (Rincon Hill, CA)
101-200 employees
Company mission
To ensure all children have access to quality child care 5 minutes from home.
Role
Who you are
- You have shipped and improved software products or operational systems used by real people
- You can reason about agent behavior, APIs, data, evaluations, and system tradeoffs with engineers, and you are willing to prototype hands-on
- You use evidence from users and production performance to make product decisions
- You communicate clearly across engineering, customer-facing, and operational teams
- You are comfortable working in ambiguity and taking ownership from problem discovery through results
- You care about child care providers, families, and the people who serve them. A particular degree is not required
What the job involves
- We are looking for an AI Agent Product Manager to own the systems and operating performance of AI agents at Wonderschool
- You will identify valuable work for agents to do across provider, parent, government, and internal workflows; design how agents use tools and work with people; and improve the quality, reliability, speed, and cost of those systems in production
- You will work directly with customers and operational teams to understand the work, then partner closely with engineering to ship, measure, and improve agent experiences
- This is a hands-on product role based in San Francisco. You will be accountable for real outcomes, including work completed accurately, timely human handoffs, less manual effort, and better customer experiences
- Map customer and internal workflows to find where an agent can complete a useful task or help a person do it faster
- Define each agent’s job, tool access, decision boundaries, escalation path, and success measures
- Partner with engineering, design, and operations to prototype, launch, and improve agent systems
- Build evaluations and review real failures, customer feedback, and operational data to understand where agents succeed or struggle
- Track quality, reliability, latency, cost, adoption, and customer outcomes; use those signals to prioritize improvements
- Design clear human review and handoff experiences for cases an agent cannot or should not complete alone
- Stay close to customers and frontline teams, and own the feedback loop from discovery through production performance
- What Success Looks Like:
- Agents complete well-defined work accurately and consistently, with failures visible and addressed quickly
- Customers and teams receive timely help and know when a person has taken over
- Manual work and time to resolution decline while customer experience improves
- The team can see how each agent performs, what it costs to operate, and where to improve it next
- Build agent systems for consequential, real-world child care workflows
- Work closely with engineering, operations, customers, and company leadership
- Own a product area from first deployment through measurable operating performance
- Join a small team where you can ship quickly and see the impact of your work
- How You’ll Work:
- Use agentic tools to accelerate research, prototyping, testing, and iteration while checking their output against real customer needs
- Spend time with customers and operational teams, including occasional evening or weekend events when the work calls for it
Our take
Wonderschool is a digital platform that allows parents and families to identify and connect with programs and preschools for infants and toddlers in their area. The app has a huge database of potential providers, and uses intelligent software to identify the best child care and micro-schools for children.
This is an important service, as there are problems at both ends of the pipeline. Educators and carers are often paid insufficiently, while many parents struggle to find suitable education programs for their children. Wonderschool promises to solve those problems, while also providing a bespoke service that ensures that children get the care that they really require.
The childcare management platform has been instrumental in improving the quality and accessibility of care to children, as well as increasing the salaries of childcare professionals. It is fast-growing and can expect to continue this way following funding and partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$25m
SERIES B
Aug 2018
$20m
SERIES A
Total funding: $49.1m
Company HQ
SoMa, San Francisco, CA
Leadership
Chris Bennett
(Co-Founder & CEO)Earned a BSc in Economics from UPenn Wharton School. Private Equity Associate at Heitman. Co-founder and CEO of Soldsie.
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