Senior Customer Success Manager, HP Enterprise
$89.4-206.5k
Office located in San Jose, CA
Global edge-to-cloud company
Be an early applicant
Global edge-to-cloud company
1001+ employees
Be an early applicant
$89.4-206.5k
Office located in San Jose, CA
1001+ employees
Company mission
To help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives.
Role
Who you are
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- Have at least 10-15 years of experience and proven success in one or more of the following: customer success, Service delivery, account management, pre-sales, Solution Architecture, consulting (Enterprise B2B SaaS preferred)
- Are an outstanding relationship builder with excellent presentation, persuasion, and communication skills
- Have owned and exceeded revenue targets for customer retention and growth
- Have managed, maintained, and developed customer relationships within enterprise and matrix organisations
- Have helped customers realise a new vision and adopt business change
- Have exceptional time management skills – You take ownership of your work, the results you deliver, and you are happy juggling multiple tasks and priorities
- Possess creativity and ability to learn and adjust on the go - you are an expert problem solver
- Are detail-oriented with a passion for technology
- Have great teamwork skills and willingness to have fun
- 10-15 years’ experience, preferably in the IT management (ITOM)/APM fields
- At least 5+ years’ experience in senior customer-facing positions as a Program Architect or Lead Solution Architect
- Knowledge of infrastructure or systems domain - Compute, Network, Storage, Cloud
- In-depth understanding of infrastructure management and intelligent automation is preferred
- Excellent written and oral communication skills, analytical, self-motivated, and a quick on-the-job learning skills
- Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude
- Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning {+ 10 more}
What the job involves
- In the HPE Chief Technology Office, we lead the innovation agenda and technology roadmap for all of HPE
- This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake
- Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results
- Joining our OCTO HPE team and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry
- We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world
- Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals
- The Customer Success Lead/Technical Account Manager position is a critical role within the Customer Success Team, where your goal is to ensure the success of our customers
- As a Customer Success Lead for Enterprise Accounts, you’ll be managing a group or region of our Enterprise/GSI/OEM clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
- Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:
- Taking responsibility for your customer portfolio, customer satisfaction and success, churn, securing renewals, growth and scaling of customer programs
- Being accountable for renewal and upsell customer quota
- Strategic account planning of customer portfolio
- Stakeholder mapping, opening up, and identifying opportunities for expansion outside of the current program
- Work alongside the Customer Success Solution Architects to maximize adoption and business value of the OpsRamp platform into customer enterprise environments
- You’ll be required to travel to client sites, as needed
- Be ready to take on additional initiatives and responsibilities as they emerge
- Do everything you can to help the company achieve its larger goals
- Delivering and communicating ROI for our clients, throughout the customer lifecycle
- Create customer deliverables (QBR presentations, e2e demos, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to application end users
- Bring together all workstreams from Shared Services, Education, support, and any other active engagements to ensure both internal and external stakeholders are appraised on progress
- Closely communicate and collaborate with the appropriate cross-functional teams such as Billing, Product Management, Engineering etc, and coordinate touchpoints as required
- Represent OpsRamp as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
- Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
- Own the business relationship with a portfolio of accounts, and partner with the other members of the account team (Customer Success Manager, Regional Sales Director, and Customer Solutions Architect) to define and execute on the account strategy
- Work closely with our management, sales, marketing, technical, and product teams to improve the OpsRamp product and our processes - you are the voice of the customer
Application process
- This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office
Our take
Hewlett Packard Enterprise is a global edge-to-cloud company that delivers unique technology solutions. The company enables its clients to unlock value from all of their data, providing actionable insights that accelerate business outcomes.
Founded in 1937, the company has grown to become one of the world’s leading enterprise technology companies. Among its offerings are cloud services, high-performance computing & AI, Intelligent Edge, and storage – to help with business model development, engagement, performance, and more.
HP Enterprise has been incredibly focused on the optimization of its current offerings as well as setting the standard of future innovation with its ever-expanding portfolio. For example, its HPE Machine Learning Development System (launched in April 2022) removes barriers traditionally seen when incorporating AI and ML into products and services, enabling companies to realize the full potential of AI.
With its range of product announcements and launches (including HPE ProLiant Gen11 and HPE GreekLake) coupled with its strategic partnerships and acquisitions, HP Enterprise is well set to lead the next generation of enterprise software solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
- Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
Articles
Leadership
Antonio Neri
(President & CEO)Previously served as the company's Executive VP before becoming the President & CEO. Worked at HP in a number of roles, including Senior VP and General Manager.
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