Panel Service Executive, Kantar
Office located in Westgate, London
Data, insights and consulting company
Open for applications
Data, insights and consulting company
1001+ employees
Open for applications
Office located in Westgate, London
1001+ employees
Company mission
To inspire success in its clients' businesses, by bringing consumer and shopper insights to the heart of their decision-making process.
Role
Who you are
- Communication - strong relationship building and communication skills with internal partners and panel members
- Customer service - Polite and professional telephone manner with a positive work ethic towards problem solving
- Teamwork - proactive and strong self-motivated teammate who is happy to lend a hand when needed
- Problem solving - ability to work in a fast-paced environment with proven experience of working to deadlines
- Performs tasks efficiently with a high level of accuracy
- Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
- Ability to multitask with a flexible attitude to work
What the job involves
- You will be working across different projects to address the needs of advertisers, from TikTok, BBC, YouTube and Google – where we have pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement
- In the role of Customer Service Support, you would work closely with our regional Solution Techs and all other teams to ensure a flawless client-centric service to our Panel
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
- Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks
- Collecting information from technicians about the equipment in the panel members homes and updating a central database
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
- Providing support on ad hoc projects and initiatives
- Conducting validation checks to identify any issues with data held against a home that could impact data processing
- Work with the wider Origin team to ensure SLA’s (Service Level Agreements) and project deadlines are met
- Includes Weekends and evening hours
Salary benchmarks
Our take
Since its founding in 1992, Kantar has grown into the world's leading data insights company, specialising in data analysis and brand consulting. It is operating in 90 markets and manages over 2 billion data profiles in almost every industry, from automotive to telecoms. The company is trusted by numerous governments and major brands such as Google, Facebook and Alibaba to provide deep insights into the data they hold.
Kantar's size and reach has so far protected it from competition in the market research space. However, in recent years its capabilities has come under increasing pressure from more agile tech companies like ProQuo AI. Kantar has responded with a shakeup of its leadership team and refocused its future investment priorities, aiming to develop its technology base to compete with newer rivals.
This approach has so far worked well for Kantar. Its link AI tool, developed as part of this move, is able to predict a video's market success using an AI model based on millions of human interactions. This has been rolled out globally to over 100 of Kantar's clients, leading to a 30% rise in return on investment. Moving forward Kantar will continue to adopt new technology and consolidate its business activities to further increase its share of an extremely competitive market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
London, UK
Articles
Leadership
Chris Jansen
(CEO, not founder)Previously the CEO of Cognita. Before that led the Automobile Association to a stock market flotation and was in leadership and board roles at both British Gas and British Airways.
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