TechOps Generalist, Kraken.tech

• Experience leading on a range of technical projects across various technologies and platforms
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
• Experience working with multiple teams and managing multiple stakeholders
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• Experience with Identity & Access Management systems like Okta or Microsoft Entra
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
• An understanding of identity provisioning technologies such as SCIM
• Experience of designing and installing office networks - we use Cisco Meraki
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing

• We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable, and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way
• You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change
• Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
• Continually find opportunities to automate our processes and improve the user experience
• Empower our people to help themselves by designing and building self-service solutions
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
• Managing supplier relationships and the procurement process for SaaS and hardware
• Lead and manage complex technical projects with multiple stakeholders from around the business
• Examples of some TechOps projects include…
• Rollout of, and migration to, a new identity provider
• MacOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing-resistant factors
• Office fit-outs, including tech like network, AV, access control etc
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff. Need some calm in your life? We have Headspace licences available

Total funding: $8.5m

Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.