Technical Support Engineer, OPSWAT
+ Eligible for bonuses + equity
Cyber protection for critical infrastructure
Open for applications
Cyber protection for critical infrastructure
1001+ employees
Open for applications
+ Eligible for bonuses + equity
1001+ employees
Company mission
To protect the world's critical infrastructure.
Role
Who you are
- Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field; equivalent experience, training, and certifications will also be considered
- 5+ years of experience in Technical Support, Professional Services, or a similar role
- Strong technical background and familiarity with IT environments, including system implementation and troubleshooting
- Proficient knowledge of Windows and Windows Server
- Basic understanding of Linux and macOS particularly with networking concepts, application patching, Operating System (OS) patching, and a willingness to expand knowledge in these areas
- Foundational knowledge of cybersecurity and critical infrastructure protection, with an eagerness to learn more
- Excellent interpersonal and communication abilities, with a proven track record of building relationships with customers and internal teams
- Strong presentation skills, capable of conveying ideas clearly and effectively to diverse audiences
- Demonstrated customer-oriented attitude, with the ability to handle challenging situations and ensure customer satisfaction
- Ability to think logically, analyze logs, and troubleshoot software and IT-related issues
- Proven capability to analyze and improve operational processes
- Experience leading onsite workshops and providing professional training is a plus
- Passion for solving problems and delivering customer satisfaction
- Hands-on utilization of Virtual Machines to test virtual clients running Windows, macOS, and Linux platforms
Desirable
- Experience working with global teams
- Cybersecurity domain experience, including patch management, Network-Access-Control (NAC), application control, file security, device security, network security etc
- Strong working on Linux based infrastructure macOS endpoint devices
- Experience working with scripting languages such as bash script, PowerShell, and Python
- Configuration and management of Content Distribution Networks (CDNs)
- Experience in providing customer support of technical, cybersecurity-related software products
- Experience making vulnerabilities (CVEs) to patches or product updates for both Operating Systems and Third-Party applications
What the job involves
- OPSWAT is seeking a Technical Support Engineer to join our OESIS Framework team
- This individual will play a critical role in supporting and guiding customers across the assigned regions. As a Technical Support Engineer you will collaborate with the global Support team to address and resolve customer technical queries and issues efficiently to ensure customer satisfaction
- This includes working directly with customer engineers and technical staff. If necessary, escalating bugs to the R&D team and coordinating patches or upgrades to stabilize the customer’s environment
- In the Professional Services capacity, the engineer will help customers implement and integrate OPSWAT solutions, provide advice on best practices, deliver knowledge transfer sessions, and highlight additional OPSWAT products that could benefit the customer
- The ideal candidate will work to mentor other team members, enhance customer support processes, maintain high customer satisfaction levels, and contribute to product development initiatives. Additionally, they will support the Sales team, evaluate new product releases, and participate in special projects as part of this dynamic role
- Collaborating with the global OPSWAT Support team to resolve technical issues promptly and effectively, ensuring compliance with published SLAs
- Acting as a Technical Account Manager for technically skilled customers, primarily engineers, technical product managers, and IT personnel
- Delivering professional services for the implementation and integration of OPSWAT OESIS Framework product line
- Building and maintaining strong customer relationships through:
- Regularly scheduled calls to review open issues with customers
- Managing internal customer tracking workflows
- Support customers world-wide, but focusing primarily on US time zone customers
- Improving internal issue management processes to streamline resolutions
- Coordinating activities among Support, R&D, Product Management, and other departments across the world (Romania, Hungary, Vietnam, US, Canada, etc.)
- Developing expertise in OPSWAT products to provide both functional and technical insights
- Offering guidance on aligning OPSWAT solutions with customer IT requirements and goals
- Identifying opportunities for improving customer environments with OPSWAT technology
- Contributing to special projects, such as assisting the Sales team with technical demonstrations or evaluating new product releases
- This role is ideal for a self-driven professional passionate about technical problem-solving, customer satisfaction, and helping organizations optimize their IT environments with OPSWAT’s solutions
Our take
Cyberattacks are becoming more sophisticated. For example, zero-day cyberattacks leverage vulnerabilities that are unknown even to the users and creators of a system. Tens of billions of dollars are being invested in protection, but OPSWAT delivers security solutions that nip the need for extra cyber defence in the bud.
The company's products focus on threat prevention, enacting a zero-trust mentality to ensure that technology systems are watertight from threats. For example, OPSWAT's MetaDefender platform incorporates advanced malware threat protection to detect vulnerable files and emails, as well as software, before it is even installed.
It’s this philosophy of “Trust No File, Trust No Device” that makes OPSWAT such a robust partner for the likes of AMEX and the United States Department of Justice. In addition to cyber protection products, the company also helps train future cyber defenders through its academy, which has trained 70,000 professionals so far.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2021
$125m
GROWTH EQUITY VC
Total funding: $125m
Company benefits
- Competitive compensations
- Excellent insurance programs
- Stock options
- Multifaceted reward program
- Quarterly & annually reviews
- Personalizing appreciation
- Flexible-work arrangements
- Company / Team outings
- Generous PTO policies
- Green, clean office space
- Workout exercise & sports
Company HQ
Westshore, Tampa, FL
Leadership
Benny Czarny
(Founder & CEO)Prior to founding OPSWAT in 2004, Benny was an Engineering Manager at BindView for 3 years.
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